When adding a new location in Arcoro Time with an address, you may encounter issues where the GPS coordinates/geofence are incorrect compared to expectations. This is generally due to either an incorrect address being entered for the location or Bing Maps, the mapping system we use to generate GPS coordinates, having incorrect/old data. For these situations, you must update the GPS coordinates manually so your locations can have the correct geofence.

What is Happening

When an address is entered for a location, the address is used to search for the GPS coordinates in Bing Maps. These resulting coordinates are then used to generate the geofence for the location. Depending on your situation, there will be two possible issues:

• If the wrong address is entered, such as the wrong zip code, you may see coordinates in the wrong part of town, the wrong city, and even the wrong country. These situations can be remedied by entering the correct address.
• If the correct address is entered and the geofence is almost correct, you can make minor adjustments to the positioning or geofence sizing to fit your needs. 
• If the correct address is entered, but Bing Maps data is incorrect or old, the GPS coordinates will be wrong no matter what you do. This will require you to manually update the coordinates in the Arcoro Time website or rely on an employee to set the coordinates while they are at the location.

Correcting Coordinates or Geofence

GPS coordinates and/or geofences can be updated from either the Arcoro Time website or mobile app.

Adding/Updating Coordinates from Website

We offer a dedicated article that covers how to update the GPS coordinates and geofence from the website.

Adding/Updating Coordinates from App

If an employee has permission to add locations from Arcoro app, they will also have permission to add/update the GPS coordinates for a location with the GPS coordinates generated by their device. Before using this option, consider the following:

• They cannot manually type coordinates into the Arcoro app. The GPS coordinates used by the app are generated by the device.
• Due to the above, the employee must be at the location to do this, ideally in the middle of the location.
• Further adjustments to the geofence radius must be done on the Arcoro website.

You can provide the employee with the following article that can also be found on the Mobile help topics.

The employee will perform the following:

• Press the menu button in the top left and press Manage.

  

• Press Locations.

  

• While viewing the list of available locations, press one to view its information.

  

• If using iOS, press the option Set Position To Here. If using Android, press the three dots in the top right and press Set Position.