In the event that an employee forgets their password, the employee can use the "Forgot Password" option on your ExakTime Connect login page, or you can help them out by sending them an email to set up a new password.

Table of Contents

• Reset Password via Login Page
• Send Password Reset Email for Them

Reset Password via Login Page

1. The employee will navigate to your ExakTime login screen.

2. They will enter their username in the provided field and click Continue.

   

3. They will click Forgot your password? at the login page of your ExakTime Connect account.

   

4. An employee would enter their username to receive an email to reset their password. 

   

5. If they cannot find the password reset email in their inbox, double-check the junk, spam, or clutter emails. 

Send Password Reset Email for Them

The process for sending a password reset will differ depending on whether you are seeing the new Arcoro Unified menu or the Classic menu. Please use the appropriate steps for what you see.

Arcoro Unified Menu

The Unified menu is part of a larger effort to consolidate all of Arcoro's products into a single platform, allowing you to manage your employees from a single place and will be the foundation of new features. The fields and options available may differ depending on the Arcoro modules in use.

1. Click the eye icon under the Actions column.
   
2. Click Edit to modify the employee's profile.
   
3. Click Access & Permissions.
   
4. Click Reset password.
   

5. Your employee will receive an email letting them know that they can reset their password with a link for them to create a new password. If they cannot find the password reset email in their inbox, double-check the junk, spam, or clutter emails. 

   

6. After the employee clicks the link, their web browser should take them to the appropriate page for them to create their new password.

   

Classic Menu

1. Go to Manage and click Employees.

   

2. Click the pencil icon to the left of the employee that needs their password reset.

   

3. Scroll down towards "ExakTime Mobile and Connect Access" and click Send Password Reset Email.

   

4. Your employee will receive an email letting them know that they can reset their password with a link for them to create a new password. If they cannot find the password reset email in their inbox, double-check the junk, spam, or clutter emails. 

   

5. After the employee clicks the link, their web browser should take them to the appropriate page for them to create their new password.