FaceFront is used to verify the employee who is clocking in/out by using the front-facing (selfie) camera to take an employee's picture when they clock in/out. If you are not receiving these FaceFront photos, you can refer to the possible reasons below:
Table of Contents
- Security Role Does Not Have FaceFront Enabled
- ExakTime Mobile Has Not Synced New Permissions
- Original Time Punch/Record Deleted
- Employee Is Using "Clock For" Function
- No Permission To Use Camera(s)
- No Front-Facing Camera
ExakTime Mobile Security Role Does Not Have FaceFront Enabled
By default, FaceFront is disabled for ExakTime Mobile Security Roles and should be enabled. Enabling FaceFront for a security role is done in ExakTime Connect, typically by an administrator. If you are unfamiliar with security roles, refer to our article here.
ExakTime Mobile Has Not Synced New Permissions
If you recently enabled FaceFront and have not received your employees' FaceFront photos, your employees may not have synced ExakTime Mobile to receive the new permissions. Confirm that the employee has synced their copy of ExakTime Mobile for the latest permission changes.
To help mitigate issues of data/permissions not being updated in ExakTime Mobile, you can use the "Mobile Settings" on ExakTime Connect to set all copies of ExakTime Mobile under your account to automatically sync data if the device has exceeded the threshold and ExakTime Mobile is open.
Original Time Punch/Record Deleted
If the time record/punch for a facefront photo is deleted, the facefront associated with the original time record/punch will also be deleted with it. The facefront photo will stay deleted even if the time record/punch is recreated, as it is not the original time record/punch. If possible, it is better to update the time record/punch to what the time should be, instead of deleting the time record and recreating it.
Please be mindful that the facefront will follow the updated time record/punch. For example, if a time record with a FaceFront photo for a Clock Out is updated to fall in the middle of the workday, the FaceFront photo(s) may appear out of order.
Employee Is Using "Clock For" Function
There are two methods to clock in/out with ExakTime Mobile, the "Clock In" function and the "Clock For" function.
Clock In function is used to clock in the employee logged in and can prompt for a FaceFront photo.
Clock For is used to clock in for other employees and will not prompt for FaceFront. As the employee can choose themselves through this method, they can still clock in for themselves to track their time, but there will be no FaceFront photo.
No Permission To Use Camera(s)
Mobile device manufacturers offer users more control over their devices for what features an application can use, such as the microphone and the camera. Depending on the manufacturer, denying permission can make an app believe the permission/setting does not exist on the phone.
If an employee does not allow ExakTime Mobile access to the camera, the FaceFront prompt will be skipped and may prevent clock in/outs if using recent versions of ExakTime Mobile. The user will need to go through the phone settings to reenable camera permissions. The steps may differ depending on the operating system version.
iOS
- Open Settings
- Go to Privacy & Security.
- Press Camera.
- Enable the permission for ExakTime Mobile.
Android
The steps below are for the latest Samsung phones, but the idea is consistent for other Android phone models/manufacturers.
- Open your App Drawer
- Press Settings
- Press Apps (May also be called Applications, App Manager, etc.)
- Press ExakTime
- Press Permissions
- Enable the camera permission.
No Front-Facing Camera
While rare, some mobile devices may lack a front-facing (selfie) camera. If there is no camera, we cannot take their photo when they clock in/out, and the FaceFront prompt may be skipped.