FaceFront is used to verify the employee who is clocking in/out by using the front-facing (selfie) camera to take an employee's picture when they clock in/out. If you are not receiving these FaceFront photos, you can refer to the possible reasons below:

Table of Contents

• Security Role Does Not Have FaceFront Enabled
• ExakTime Mobile Has Not Synced New Permissions
• Employee Is Using "Clock For" Function
• No Permission To Use Camera(s)
• No Front Facing Camera

ExakTime Mobile Security Role Does Not Have FaceFront Enabled

By default, FaceFront is disabled for ExakTime Mobile Security Roles and should be enabled. Enabling the permission for a security role is done in ExakTime Connect, typically by an administrator. If you are not familiar with security roles, you can refer to our article here.

ExakTime Mobile Has Not Synced New Permissions

If you have enabled FaceFront recently and have not received your employee's FaceFront photos, your employee's copy of ExakTime Mobile may have not synced the new permissions. Confirm that the employee has synced their copy of ExakTime Mobile for the latest permission changes.

To help mitigate issues of data/permissions not being updated in ExakTime Mobile, you can use the "Mobile Settings" on ExakTime Connect to set all copy of ExakTime Mobile under your account to automatically sync data if the device has exceed the threshold and ExakTime Mobile is open.

Employee Is Using "Clock For" Function

There are two methods to clock in/out on ExakTime Mobile, with the "Clock In" function and the "Clock For" function.

Clock In function is used to clock in the employee logged in and can prompt for a FaceFront photo.

Clock For is used to clock in for other employees and will not prompt for FaceFront. As the employee can choose themselves through this method, they can still clock in for themselves to track their time, but there will be no FaceFront photo.

No Permission To Use Camera(s)

Mobile device manufacturers have been giving users more control over their devices as to what features an application can use such as the microphone and the camera. Depending on the manufacturer, denying permission can make an app believe the permission/setting does not exist on the phone at all.

If an employee does not allow ExakTime Mobile access to the camera, the FaceFront prompt will be skipped. To re-enable permissions to use the camera, the user will need to go into the settings of the phone. The steps may differ depending on the version of the operating system.

iOS

1. Open Settings
2. Go to Privacy & Security.
3. Press Camera.
4. Enable the permission to ExakTime Mobile. 

Android

The steps below are for the latest Samsung phones, but the idea is consistent for other models/manufacturers of Android phones. 

1. Open your App Drawer
2. Press Settings
3. Press Apps (May also be called Applications, App Manager, etc.)
4. Press ExakTime
5. Press Permissions
6. Enable the camera permission.

No Front Facing Camera

While rare, some mobile devices may lack a front-facing (selfie) camera. If there is no camera, we are unable to take their photo when they clock in/out and the FaceFront prompt will be skipped.