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Guide to Installing/Updating AccountLinx/SyncLinx

AccountLinx & SyncLinx are applications we offer that allow you to import certain information from supported accounting programs and export a file or export time record information directly into supported accounting programs

Installing/updating AccountLinx/SyncLinx can require elevated computer privileges and may require an Administrator login for your computer to proceed through the installation and setup. Please keep this in mind in the event that you need to consult with your IT professional for assistance.

 All Copies of AccountLinx/SyncLinx Must Be The Same Version

If you are installing or updating AccountLinx/SyncLinx to a newer version, you must update all other copies of AccountLinx/SyncLinx in your office to the same version to limit any delays in using the software.

The latest publicly available version is 4.7.8.1050 as of 5/22/2024.

Starting with 4.7.7.86, AccountLinx will now automatically prompt when opening if a new version is available to help ensure you are using the latest version of AccountLinx. 

 Windows 11 Compatibility

As of June 6th, 2022, AccountLinx/SyncLinx has been verified as fully compatible with Windows 11. 

Table of Contents

Updating AccountLinx/SyncLinx

For more information about how to update AccountLinx/SyncLinx, please refer to the dedicated article: How to Update AccountLinx/SyncLinx

Installing AccountLinx/SyncLinx

You can refer to either our instruction video or use our step-by-step guide below the video.

  • Download the AccountLinx installer below. Run/open the installer after the download completes.
  • Follow through with the prompts at the bottom of the window.

    Installing_Updating_AccountLinx___SyncLinx__360001707433__AccountLinx_-_001.png

  • It will begin to download and install anything necessary for AccountLinx & SyncLinx.

    Installing_Updating_AccountLinx___SyncLinx__360001707433__AccountLinx_-_002.png

  • After the installer finishes downloading what it needs, it will begin to install AccountLinx. Follow the prompts for the installation.

    ALX - Install Update - 00.png

  • When the installation is completed, click Finish.

    ALX - Install Update - 06.png

  • When the installation is complete click Launch ExakTime Utilities and proceed to the next section.
    • If this is an update to an existing copy of AccountLinx or a reinstallation of AccountLinx, click Finish as your ExakTime Utilities should already be set up.

    Installing_Updating_AccountLinx___SyncLinx__360001707433__AccountLinx_-_005.png

Setting Up ExakTime Utilities

ExakTime Utilities is used by AccountLinx and SyncLinx to connect the applications with your ExakTime Connect account.

If you didn't use the "Launch ExakTime Utilities" button from the previous step, you can open it from the program folders. You can expand the following section for steps to open ExakTime Utilities.

Finding ExakTime Utilities within Start Menu App List

From the Start Menu, scroll through the list to the "E" section, expand the ExakTime, and click ExakTime Utilities.

ALX - TimeSummit Utilities - Start Menu - 01.png

Finding ExakTime Utilities within Start Menu with Search

From the Start Menu, search for "ExakTime utilities". The Start Menu should automatically show you the best matches from your PC as you type the app name. Click ExakTime Utilities from the left-hand side or Open on the right-hand side while ExakTime Utilities is highlighted. 

ALX - TimeSummit Utilities - Start Menu - 03.png

Navigating to ExakTime Utilities through "My Computer"

Assuming that you installed AccountLinx/SyncLinx to the default folder path, ExakTime Utilities can be found here:

C:\Program Files (x86)\ExakTime\AccountLinx
  • Go to My Computer/My PC. This can be done from your Start menu or by pressing the File Explorer button from your toolbar.

    Installing_Updating_AccountLinx___SyncLinx__360001707433__01_-_Open_File_Explorer.png

  • Go to Local Disk (C:)

    Installing_Updating_AccountLinx___SyncLinx__360001707433__02_-_Local_Disk_C.png

  • Go to Program Files (X86). If you do not see "Program Files (X86)", then click on "Program Files" instead.

    Installing_Updating_AccountLinx___SyncLinx__360001707433__03_-_Program_Files.png

  • Go to ExakTime

    Installing_Updating_AccountLinx___SyncLinx__360001707433__04_-_ExakTime.png

  • Go to AccountLinx

    Installing_Updating_AccountLinx___SyncLinx__360001707433__05_-_AccountLinx.png

  • Look for and click on ExakTime Utilities with the TimeSummit_Utilities_-_02.png icon. 

    Installing_Updating_AccountLinx___SyncLinx__360001707433__06_-_TimeSummit_Utilities.png

  • Click Database Settings to the left of ExakTime Utilities.

    Installing_Updating_AccountLinx___SyncLinx__360001707433__TSUtilities_-_010.png

  • Enter the credentials unique to your company in the Server, User ID, Password, and Database fields. The fields may be pre-populated when going to the database settings. If the information in those fields is incorrect, you can remove this information and paste the credentials provided to you.
    • If you have not received the credentials to connect to your account, you can request them by using our support request page linked here. Please be aware that you must be signed in to Support Central to request support. For more information, please refer to the following article.

    Installing_Updating_AccountLinx___SyncLinx__360001707433__TSUtilities_-_003_edit.png

  • Click Test Connection. after entering/pasting your credentials in the provided fields.

    Installing_Updating_AccountLinx___SyncLinx__360001707433__TSUtilities_-_test_connection.png

  • You should receive a message that the connection was successful. Click OK to remove the message and then click Save next to the "Test Connection" button.
    • If you receive a message that the connection tested successfully, but your database is out of date, you can ignore the message and click OK. This will not impact your use of AccountLinx/SyncLinx.

      Installing_Updating_AccountLinx___SyncLinx__360001707433__Database_Mismatch_Message.png

    • If the connection test fails or force closes ExakTime Utilities, put quotation marks (") around the password and try to test the connection again.

    Installing_Updating_AccountLinx___SyncLinx__360001707433__Connection_Successful_Click_OK.png

    Installing_Updating_AccountLinx___SyncLinx__360001707433__Connection_Successful_Save.png

  • When finished, you can open AccountLinx/SyncLinx.
  • If you receive the following error when trying to open AccountLinx/SyncLinx, this generally indicates that your credentials were not saved. Please go to the beginning of this section, try inputting your credentials again and make sure to save them.

    How_to_Fix_a_Database_Connection_Error_In_AccountLinx_SyncLinx__360034230913__AccountLinx_-_Database_Connection_Error_2.png

Getting SyncLinx & AccountLinx Ready

When opening SyncLinx or AccountLinx after a new installation, you may need to select your data source or the exporter. If you are unfamiliar with what to do, you can refer to the following articles:

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