If you receive the following error when opening either AccountLinx or SyncLinx, it indicates the application is unable to connect to your ExakTime Connect account due to the lack of valid credentials:
There was an unexpected problem trying to connect to your database.
\r\n\r\nServer:\t\t(Local)\EXAKTIME\r\nDatabase:\tdottime\r\n\r\
Please restart the application and try again.
If the problem continues please check with your network administrator.Resolution
This issue can be easily addressed by opening your ExakTime Utilities and entering the credentials provided by us. More information can be found in the following dedicated article that covers how you can access and enter your credentials in ExakTime Utilities.
If you still encounter a database connection error, please contact us for support.