If you need to purchase additional employee licenses or reduce your employee licenses, it is best and easiest to contact your account manager by email as the support team is unable to assist in purchases/reductions. If you are unsure who your account manager is, you can contact us during our normal business hours of Monday through Friday, 7 AM to 7 PM Central Time by calling us at 1-888-788-8463.
Temporary Solution
If you are in need of additional employee licenses outside of our normal business hours and you have active employees that are no longer with the company (such as seasonal employees, ex-employees, etc.), then you can make them inactive to free up an employee license to add additional employees. If an active employee is made inactive, their time cards and data can still be referred to in the Time Cards and Reports. This should NOT be done for any users that are continuing to track their time or need access to ExakTime Connect.