There are generally two situations where you would need to update your password for a website or service. You have either forgotten your password or believe your password has been used by someone else. Neither situation is ideal, but updating your password is a quick and easy process in Arcoro.
If you or a colleague has forgotten their password, you can use the "Forgot your password?" to reset your password. You will need to provide your username for Arcoro to send an email to the associated email address with instructions to reset your password.
- Navigate to the Arcoro or ExakTime login screen.
- Enter your username in the provided field and click Continue.
- The password field should appear if the username is valid.
Click Forgot your Password? from the login page. - A prompt will appear after clicking "Forgot your password?" to enter the username of the user who will need their email reset.
If the username exists in the system, then you should see a confirmation that the instructions have been sent.
DO NOT close this message/window to ensure a successful password reset. An email should be sent shortly to update the password.- If the email is not received in the email Inbox, it may have gone to the Spam box.
The email to reset your password will look like below. Click Reset Password to open a new tab/window to reset your password.
- If you do not receive an email, double-check your spam or other email folders.
Updating Your Password
Your new password must contain:
- A minimum of 8 characters.
- One or more uppercase letters.
- One or more lowercase letters.
- One or more number(s) and/or special character(s).