For employees who work between different time zones, their mobile devices typically automatically adjust their time zone based on communication with nearby cellular towers. This is due to modern devices wanting to ensure that the time/date is consistent with their region, with no involvement from the user. As ExakTime Mobile will use the time of the mobile device at the time of punch creation, this can affect the accuracy of recorded time when reviewed in ExakTime Connect. 

To accommodate employees who work between different time zones, we suggest employing one of the two methods:

• Disable Automatic Time Zone Adjustment On The Device
• Disable Auto-Send After Clock In/Out and Disable Sync Interval

Disable Automatic Time Zone Adjustment On The Device

Disabling the automatic time zone adjustment will allow the phone to use one consistent time zone throughout the day. The end goal is that the employees' overall worked hours remain consistent, regardless of the time zones they travel. The employee should be mindful when referencing the time on their phone, as it may not reflect the time zone they are currently in.

This must be done by the user of the mobile device within the phone settings, not within ExakTime Mobile.

iOS

1. Go to "Settings."
2. Go to "General."
3. Go to "Date & Time."
4. Disable "Set Automatically" for the Time Zone.

Android

These settings may differ depending on the manufacturer.

1. Go to "Settings."
2. Go to "Date & Time."
3. Disable "Auto-time Zone."

Disable Auto-Send After Clock In/Out and Disable Sync Interval

When an employee clocks in or out, their time punch will be created with the time and the time zone. If the employee were to move into a different time zone and the time punch has not been sent or attempted to be sent, the time punch will automatically offset the hour(s) to the new time zone. When a time punch is sent or has attempted to be sent, it will be considered "locked" and will not automatically adjust if the employee moves to a different time zone. To take advantage of this, you would set ExakTime Mobile to sync manually, have the employee clock in like normal throughout the day, then sync ExakTime Mobile at the end of their workday.

For example, if an employee clocked in at Phoenix, Arizona, at 8:30 AM MST, then traveled to Los Angeles, California, his original 8:30 AM MST clock in would automatically adjust to 7:30 AM PST to account for the time zone change from Mountain to Pacific.

This function of automatically adjusting an employee's punch time to their current time zone can help when an employee moves between different time zones for work. An ExakTime administrator will have to disable "auto-send after clocking in or out" and set the sync interval to "Manual" from Mobile Settings within ExakTime Connect (if affecting multiple employees) or from the settings of ExakTime Mobile on the device (if for only one employee). As the device will no longer send records automatically, the employee will have to sync their device at the end of their workday.