ExakTime Utilities is used to connect your AccountLinx/SyncLinx applications with your ExakTime Connect account. During the installation and initial setup of AccountLinx/SyncLinx, if you skip the step that helps you set up ExakTime Utilities with your database credentials, you will need to open ExakTime Utilities from the program folder on your computer.
Opening and setting up ExakTime Utilities can require elevated computer privileges. You may require an Administrator login for your computer to open ExakTime Utilities and proceed through the setup.
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Opening ExakTime Utilities
From the Start Menu, scroll through the list to the "E" section, expand the ExakTime, and click ExakTime Utilities.
From the Start Menu, search for "ExakTime utilities". The Start Menu should automatically show you the best matches from your PC as you type the app name. Click ExakTime Utilities from the left-hand side or Open on the right-hand side while ExakTime Utilities is highlighted.
Assuming that you installed AccountLinx/SyncLinx to the default folder path, ExakTime Utilities can be found here:
C:\Program Files (x86)\ExakTime\AccountLinx- Go to My Computer/My PC. This can be done from your Start menu or by pressing the File Explorer button from your toolbar.
- Go to Local Disk (C:)
- Go to Program Files (X86). If you do not see "Program Files (X86)", then click on "Program Files" instead.
- Go to ExakTime
- Go to AccountLinx
- Look for and click on ExakTime Utilities with the
icon.
Setting Up ExakTime Utilities
- Click Database Settings to the left in ExakTime Utilities.
- Enter the credentials unique to your company in the Server, User ID, Password, and Database fields. The fields may be pre-populated when going to the database settings. If the information in those fields is incorrect, you can remove this information.
- If you have not received the credentials to connect to your account, you can request them by using our support request page linked here
- Click Test Connection after the credentials have been entered.
- You should receive a message that the connection was successful. Click OK to remove the message and then click Save next to the "Test Connection" button.
- If you receive a message that the connection tested successfully, but your database is out of date, you can disregard the message. This will not impact your use of AccountLinx/SyncLinx.
- If the connection test fails or ExakTime Utilities closes suddenly, put quotation marks (") around the password and try to test the connection again.
- If you receive a message that the connection tested successfully, but your database is out of date, you can disregard the message. This will not impact your use of AccountLinx/SyncLinx.
- Open AccountLinx/SyncLinx when finished to confirm that the credentials were entered and saved properly.
- If you receive a message that AccountLinx/SyncLinx could not connect to the database like below, double-check ExakTime Utilities and that your credentials are present. A common mistake is entering the credentials, but not saving them.
For the full steps to install and set up AccountLinx/SyncLinx initially, you can refer to the following article: Installing/Updating AccountLinx & SyncLinx