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What is Multi-Factor Authentication (2FA)?

What Is Multi-Factor Authentication?

Multi-factor authentication is an additional security option that requires additional information/hardware beyond their username and password. In the case of Core HR, we utilize a third-party Authenticator app where a new 6-digit security code is generated every 30 seconds that the user would need to enter in addition to their username and password. If you do not have enough time to enter a security code, you can wait for the next security code to be generated to try to enter. Each security code is used only once.

What Is an Authentication Code?

An authentication code is a 6-digit security code is generated every 30 seconds that the user would need to enter in addition to their username and password. To retrieve this code, the user would simply launch the authenticator app from the same device that was initially configured with multi-factor authentication. If the user has multiple site authentications within their Authenticator app, the listing for Core HR should contain your username and web address.

Why Am I Being Asked for This?

Multi-factor authentication has been required by your administrators in an effort to increase security for you and the system.

What if I Am Unable to Provide My Authentication Code?

Your administrator can reset your multi-factor configuration so that on your next login you will be instructed to download the app and set up your multi-factor authentication again.

You can also use any of the recovery codes initially provided when setting up multi-factor authentication.

How Do I Set Up Multi-Factor Authentication?

  1. After signing in, you will be prompted to set up multi-factor authentication for increased security when signing in to the software. If you do not already have an Authenticator installed, download the appropriate application onto your Android/iOS device. When ready, click Recovery Codes.


  2. You will be prompted with several recovery codes to use if you are unable to use your Authenticator app. Save these codes in a safe location(s). Click Configure Authenticator.


  3. With the Authenticator app on your phone, scan the QR code or enter the key below the QR code. If successful, you will receive a verification code. Enter the verification code into the appropriate Verification Code field and click Verify.


  4. If successful, you will receive the below message. Return to the login page to sign in.


Entering Your Multi-Factor Authentication Code

After signing in with your username and password on Core HR, you will be prompted to enter the authentication code that has been generated on your Authenticator app.


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