When trying to generate a report in ExakTime Connect, you may receive the following message and not receive the report that you are expecting:

Sorry, there's nothing to display for the report you requested

Cause

The message "Sorry, there's nothing to display for the report you requested" is generally due to a report not having any relevant information to display based on the selected date range, filters, or employee filters.

Common Troubleshooting Methods

The common methods to address report issues have been listed below:

Filters Set to Selected, But Nothing Is Selected

If there are time records on your employee's time card, double-check the report filters as they may be too restrictive and will not display any information for your report.

In the example below, we have enabled filters to only show time records with specific cost codes, but have not selected any cost codes. Because nothing has been selected, the report will not display anything.

This can be easily resolved by either selecting the entities to filter the report to or clicking "Clear All Filters" to reset your filters.

Do You Have Permission to View the Employees?

Employee viewsets determine the employees you can see throughout the ExakTime system. If your viewset only allows you to view your own information or specific employees, you will be unable to view the information related to employees outside your viewset. 

If you are unable to adjust your viewset, speak with an ExakTime Administrator to double-check your viewsets and ensure you have permission to view the necessary employees for your reports. 

Is There Data to Report On?

Time Reports

If you are generating reports based on an employee's time, you should review the employee's timecard/timesheet with the same date range as the report. If there is no time on the employees' timecards/timesheets, you will want to focus on why you have not received your employees' records, as it may be the root of the issue.

• If your employees use JobClock Hornets, you can refer to articles such as this one.
• If your employees use ExakTime Mobile, you can refer to this article.

Field Note Reports

If you are generating reports based on field notes, make sure that your employees have created field notes and synced their copy of ExakTime Mobile. For more information about Field Notes, you can refer to the following article.

Expense Reports

If you are generating reports based on expenses, make sure that your employees have created expenses and have synced their copy of ExakTime Mobile. For more information about Expenses, you can refer to the following article.

Mobile Form Reports

If you are generating reports based on mobile form responses, double-check that your employees have completed the assigned forms and synced their copy of ExakTime Mobile. For more information about mobile form responses, refer to the following article.