When using SyncLinx or AccountLinx with QuickBooks Online, you may encounter errors or warning messages that can prevent the use of SyncLinx or AccountLinx. Some of these errors may be self explanatory, while others may require additional troubleshooting steps to determine the cause. We have listed common errors and how you can resolve them below.
Table of Contents
Uh Oh, There's a Connection Problem/Oops Can't Connect
If you encounter this message, it generally means:
- The QuickBooks Online user does not have permission to let us connect to the company file.
- Try to login with an "Admin" or "Master Admin" user as they should have sufficient permission to let AccountLinx/SyncLinx connect to your company file.
- The company file is not active or is expired.
- Double-check that the company file that you are trying to connect AccountLinx/SyncLinx with is active.
Set Up Payroll
- This generally means that the company file is missing a necessary module or a module has not been activated (such as Accounting/Time Tracking).
Apps Already Connected To...
- This generally means that AccountLinx/SyncLinx has already been connected to the company file and may require resetting the connection.
- Reset the connection with the QuickBooks Online configuration menu in AccountLinx/SyncLinx. The steps can be found below.
Resetting AccountLinx Connection
- Go to Tools
- Go to Exporter Settings
- Go to Configure....
- Click Reset QuickBooks Online Connection.
Resetting SyncLinx Connection
- Go to Tools
- Go to QuickBooks Online Settings...
- Click Reset