Recording your phone or tablet screen can help convey your issue to our support team in ways that screenshots cannot match. Newer devices offer these capabilities out-of-the-box while older devices require you to download a dedicated third-party screen recording application. If you would prefer to capture a screenshot instead, you can refer to steps here.

When recording your screen, please be aware of any sensitive information that may be unintentionally recorded. 

Table of Contents

• iOS
• Android
  • Samsung
  • Pixel

iOS

1. Swipe down from the top-right corner of your screen.
2. Press the gray record button.
3. A countdown should begin. Try to recreate the issue that needs to be recorded.
4. When finished, tap the screen recording button and press the  ■  stop button.
5. Open your 'Photos' app to view and share your screen recording.
6. Provide the screen recording to your Support agent.

Android

The steps below may differ as the Android operating system can be customized based on the manufacturer. We have provided steps for the most common Android manufacturers which may help you determine the steps for your device. 

Samsung

Recent Samsung phones/tablets have a built-in screen recorder feature accessible from the 'Quick Settings' panel. The steps may differ depending on user settings, but the overall process should be consistent.

1. Swipe down from the top of the screen to show the 'Quick Settings' panel. Depending on your settings, you may need to swipe down twice to show the full 'Quick Settings' panel.
2. Swipe through the 'Quick Settings' panel until you see 'Screen Recorder'. Press screen recorder.
   • If 'Screen recorder' is not found, you must click the pencil icon to add it to your 'Quick Settings' panel.
3. A prompt should appear with a warning of what can be recorded and if you want to include sound or screen taps/touches. Enable 'Show taps and touches'. Press Start recording.
4. A countdown should begin. When the recording starts, an 'Actions' bar will appear where you can write on the screen, show your front-facing camera, a pause button, and a stop button. Try to recreate the issue that needs to be recorded.
5. Press the  ■  stop button when finished. A notification should appear for you to view and share your screen recording. You can also open the 'Gallery' app and go to the 'Screen recordings' folder to share your screen recording.
6. Provide the screen recording to your Support agent.

Pixel

Recent Pixel phones have a built-in screen recorder feature accessible from the 'Quick Settings' panel.

1. Swipe down twice from the top of your screen to show the 'Quick Settings' panel.
2. Swipe through the 'Quick Settings' panel until you see 'Screen Recorder'. Press screen recorder.
   • If 'Screen recorder' is not found, you must click the pencil icon to add it to your 'Quick Settings' panel.
3. A prompt should appear with a warning of what can be recorded and if you want to include sound or screen taps/touches. Enable 'Show taps and touches'. Press Start recording.
4. A countdown should begin. Try to recreate the issue that needs to be recorded.
5. When finished, swipe down from the top of your screen and press the screen recorder notification to stop.
6. Open the 'Photos' app, go to Collections, go to On this device, and go to Movies to find and share your screen recording.
7. Provide the screen recording to your Support agent.