At Arcoro, we pride ourselves on being accessible and available to help our customers meet their goals, and we’ve built a dedicated and specialized team to help you get the most out of our platform. Here’s a guide on who to contact to get assistance for all your needs.
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Customer Success: Think of your Customer Success Manager as your personal guide. They're here to ensure you're not just using the software, but thriving with it.
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They'll help you:
- Unlock the full potential of our platform: Discover new and hidden features, optimize your workflows, and maximize your return on investment.
- Stay ahead of the curve: Learn about best practices, gain strategic insights, and understand upcoming feature releases.
- Continuously improve: Identify areas for improvement and find solutions that perfectly fit your unique needs.
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They'll help you:
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Account Management: Your Account Manager is your trusted advisor when it comes to your overall account.
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They'll help you:
- Navigate contractual matters: Answer any questions you have about your agreement, discuss renewal options, and explore potential upgrades.
- Identify and address your evolving needs: They will help assess if additional products, services, or licenses are necessary to support your continued growth.
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They'll help you:
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Support: The Support team is your first line of defense when you encounter any technical challenges.
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They'll help you:
- Resolve system-related issues: Whether you're facing a bug, encountering an error, or simply have a question about a specific feature, they're here to assist.
- Troubleshoot and provide solutions: Our team will work diligently to diagnose and resolve any technical problems you may encounter.
- Gather info for system improvements: By reporting system issues or defects, you help us continuously improve the stability and reliability of our platform.
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They'll help you:
Remember: Each member of our team plays a crucial role in your success. Don't hesitate to reach out to the appropriate team member whenever you need assistance.
We're here to guide and support you every step of the way. And don’t forget about Arcoro Learning, or the open office hours available.