When a tax filing fails, Arcoro generates a Tax Filing Event object that contains detailed information about the failure. The "category" field provides insight into the reason for the failure, and the "label" field may offer further details. You will find descriptions of each possible failure category below and recommended actions for employers to resolve each issue.
By following the guidance below and ensuring that all necessary information is provided, employers can effectively address tax filing failures and resolve issues promptly.
| Category | Description | Example Employer Guidance |
|---|---|---|
| Already Filed | A return has already been filed for the company during this period. | We were unable to submit your filing because the agency has already received it for this quarter. Please ensure that you have transitioned services from your previous payroll provider and deactivated any auto-filing features in your bookkeeping software. |
| Applied For | Arcoro does not have the required tax ID for the company, but the company has indicated that it has applied for one. | We do not have your company’s tax ID that is needed to file with this agency. Please provide the ID as soon as possible. |
| Inactive Account | The employer’s account with the tax agency is inactive. | Please contact the tax agency directly to reactivate your account. |
| Incorrect Account Setup | The company’s payroll settings in Arcoro do not match the requirements of the tax agency (e.g., SUI exemption). | Please ensure that all tax elections and exemptions are accurately reflected in the system. |
| Invalid EIN | The company’s tax ID (EIN) is invalid. | The provided company tax ID is invalid. Please update it with the correct EIN. |
| Invalid SSN | One or more employee or contractor Social Security Numbers are invalid. | One or more employee or contractor Social Security Numbers are invalid. Please update them as needed. |
| Invalid Tax Rate | This issue is specific to certain SUI jurisdictions and occurs when the provided tax rate is incorrect. | The tax rate provided is inaccurate. Please update the rate accordingly. |
| Late Company Reactivation | The employer’s account was reactivated in Arcoro’s payroll system after the filing period. | Please request a late filing for the affected period. |
| Missing Historical Data | Specific to State Income Tax, this occurs when tax payments in Arcoro’s system do not match what the agency has received. | The tax payments in our system do not match the records of the tax agency. Please provide Third Party Authorization (TPA) to resolve this. |
| Missing Prior Quarter | Specific to state SUI, this failure occurs when the agency has not received a successful filing in the prior quarter. | The tax agency will not accept a filing for this quarter until the prior quarter’s filing(s) are resolved. |
| Not Liable | The employer does not owe taxes to the agency. | Please verify that all workplace addresses are accurate to ensure tax filings are applied to the correct jurisdictions. |
| POA Failure | Arcoro does not have the necessary Power of Attorney (POA) to file on the employer’s behalf with this agency. | Please grant Arcoro Power of Attorney as soon as possible. Instructions specific to the agency can be requested through customer support. |
| TPA Failure | Arcoro does not have the necessary Third Party Authorization (TPA) to file on behalf of the employer with specific agencies. | Please grant Arcoro Third Party Authorization as soon as possible. This applies to Colorado State Unemployment, Colorado State Family and Medical Leave Insurance, Hawaii State Unemployment, Minnesota State Unemployment, and New Mexico State Unemployment. |