The HH2 synchronization client is used to sync data between Core HR and Sage 100 & Sage 300. If you encounter issues when using the client, you or your IT professional may need to maintain the client by updating the software, restarting the service, and more. While we cannot account for every situation, we have provided information on common situations below. You may need assistance from your IT team depending on your company's protocols and security. 

Updating Your HH2 Synchronization Client

If you encounter issues with syncing data between Core HR and Sage 100 & Sage 300, double-check your version of HH2, the version on the HH2 Synchronization website, and update the client with our steps below or the official steps from HH2 linked here. You can also do this periodically to prevent known issues that the updated client resolves. 

We offer a video training for this topic on Arcoro Learning.

1. Access the computer/server that is hosting your Sage application. 
2. Open the HH2 Sync software and check the version in the bottom right.

   

3. Navigate to the HH2 Synchronization website (https://sync.hh2.com/) and check if the version listed is newer than yours. It should be listed next to the operating system version. If it is newer, click Download to download the installer and update your HH2 client.

   

4. Open/run the .MSI file you downloaded. The HH2 client will be updated when the .MSI file has finished running.

Restarting HH2 Service

If you have processed your Core HR integration and do not see your records in Sage, you may need to restart the HH2 synchronization service.

We offer a video training for this topic on Arcoro Learning.

1. Access the computer/server that is hosting your Sage application.
2. Open the Start menu and search for Services on the computer/server hosting the HH2 Synchronization Client. Open the Services application.

   

3. Click the stop button ( ■ ) from the menu bar to stop the service. A progress bar may appear.

   

4. Click the start button ( ▶ ) from the menu bar to start the service. A progress bar may appear. When the service is running, it should resync your HH2 and Sage instances to refresh your data.