If you're encountering issues while validating an address, you can refer to the steps below for the most common causes and how to resolve them.
Table of Contents
- Step 1: Check for Missing or Incomplete Fields
- Step 2: Review Address Formatting
- Step 3: Confirm Address Validity
- Step 4: Check for Overwritten or Auto-Suggested Changes
- Step 5: Confirm Address Type and Restrictions
- Step 6: International Address Compatibility
- Step 7: Address Validation Service Issues
- Still Having Trouble?
Step 1: Check for Missing or Incomplete Fields
Issue: The address fails validation due to missing components.
What to Look For:
- Missing street number or name
- Missing apartment/suite number
- No ZIP/postal code entered
- Missing city or state/province
How to Fix:
- Ensure all address fields are completed, including unit numbers and ZIP+4 (if applicable).
- Double-check for typos or omissions.
Step 2: Review Address Formatting
Issue: The format used does not meet postal standards.
What to Look For:
- Abbreviations or improper capitalization
- Street, city, and state in the wrong fields
- Use of symbols or punctuation that may not be accepted
How to Fix:
- Format the address to match official postal guidelines (e.g., USPS for U.S. addresses).
- Avoid using special characters or emojis.
Step 3: Confirm Address Validity
Issue: The address doesn't exist or isn’t recognized.
What to Look For:
- Brand new buildings or developments
- Rural routes or remote areas
- Spelling errors in street or city names
How to Fix:
- Use a tool like USPS ZIP Code Lookup or Google Maps to confirm the address exists.
- If the address is new, check with your validation provider to see if updates are pending.
Step 4: Check for Overwritten or Auto-Suggested Changes
Issue: The system automatically alters the address to something incorrect.
What to Look For:
- Browser autofill or previous values overriding the current input
- System “corrections” that shift the address to a nearby but incorrect location
How to Fix:
- Manually re-enter the full address without selecting an auto-suggestion.
- Disable browser autofill temporarily or use incognito mode to test.
Step 5: Confirm Address Type and Restrictions
Issue: The system doesn’t accept the address type provided.
What to Look For:
- PO Box entered where a physical address is required
- Business address used in a residential-only field
How to Fix:
- Ensure you're entering the appropriate address type for the form.
- Use a physical address if required; check form instructions for guidance.
Step 6: International Address Compatibility
Issue: Non-U.S. addresses are not validating correctly.
What to Look For:
- Missing or incorrect province/region
- Invalid postal code formatting for that country
- Unsupported characters (e.g., accents, special symbols)
How to Fix:
- Confirm that the system supports international addresses.
- Use the local postal authority's format (e.g., Canada Post, Royal Mail).
Step 7: Address Validation Service Issues
Issue: System or API is down, outdated, or unresponsive.
What to Look For:
- Generic error messages or failed validation with no specific reason
- Repeated validation failures across multiple addresses
How to Fix:
- Try again in a few minutes.
- Contact your IT team or system administrator to check:
- Validation service uptime
- API keys or integration status
- Whether the address database needs updating
Still Having Trouble?
If none of the above steps resolve your issue:
- Collect a screenshot of the full address entered
- Include any error messages shown
- Submit a support request to support@arcoro.com