After installing SyncLinx/AccountLinx, you must set up ExakTime Utilities to communicate with your ExakTime Connect account. ExakTime Utilities is installed alongside SyncLinx/AccountLinx and requires you to enter a set of credentials unique to your account to establish the connection between SyncLinx/AccountLinx and ExakTime Connect. If you are unfamiliar with your credentials, they can be accessed from 'Success Center' on ExakTime Connect.

Accessing Your Credentials

1. Administrators can access these credentials by clicking the icon for 'Success Center' while logged in to ExakTime Connect. If you do not see the icon, please consult your primary ExakTime administrator who can access the credentials on your behalf.

   

2. Your credentials will be labeled with the company name from our records under the 'Resources' section. Click the title or the download icon to download the text file.

   

Entering Your Credentials

1. Open the text file you downloaded from 'Success Center' to view your credentials. They should appear like below.

   

2. Open "ExakTime Utilities" if it is not already open. You can search for "ExakTime Utilities" in your Start Menu to open the application.
3. Click Database Settings on the left-hand side of "ExakTime Utilities".

   

4. Copy and paste the credentials from the text file into the matching fields.
   • While the 'Server' field is a drop-down menu, you must paste the server text from the text file into the field directly. Clicking the 'Server' drop-down menu will try to populate with servers from your local network, if any, and not ours.
   • When copying and pasting the password, include the quotation marks ( " ).
   • The fields may be pre-populated in 'Database Settings'. If the information in those fields is incorrect, you can remove it and enter the appropriate credentials from the text file.

   

5. Click Test Connection after the credentials have been entered. 

   

6. You should receive a message that the connection was successful. Click OK to remove the message and then click Save next to the "Test Connection" button.
   • If you receive a message that the connection tested successfully, but your database is out of date, you can ignore the message and click OK. This will not impact your use of AccountLinx/SyncLinx.

     

   

   

7. Open AccountLinx/SyncLinx to confirm that the credentials were entered and saved properly. If the application opens with no connection warnings/errors, then "ExakTime Utilities" has been correctly set up.
8. If you receive a message that AccountLinx/SyncLinx could not connect to the database like below, double-check ExakTime Utilities and that your credentials are present. A common mistake is entering the credentials, but not saving them.