Only follow the instructions listed below when instructed by ExakTime Product Support staff.
In the event of encountering an issue when using our ExakTime Mobile, it can be necessary to gather additional logging information for us to review and help determine the root issue. This guide covers how to generate these useful logs and where to get them so you can provide them to us.
ExakTime Mobile will log a majority of interactions and errors from the past 14 days.
- Press the three lines in the top left to open the Menu and press Help.
- At the bottom of the Help screen:
- Note the Device/Install ID.
- Press Support.
- Press 11121 at the number pad.
- After a moment, the logs will be sent and you will receive a case number. Note the case number.
- Provide the Device ID and case number to the support specialist currently in talks with you.