Payroll administrators and internal Arcoro teams have historically had no advance warning when Check identifies payroll events that require awareness or action — balancing payroll runs and filing status changes. The only path to awareness was a reactive one: a customer noticed an unexpected debit, opened a support ticket, and Arcoro investigated after the fact.

This gap created unnecessary escalations, eroded customer trust, and placed a heavy manual monitoring burden on Arcoro’s implementation and support teams. Customers in particular experienced confusion around quarter-end balancing debits, which could move money with no prior notice, and filing status changes that were never communicated until a problem surfaced.

Check | Real-Time Proactive Alerting closes this visibility gap. Arcoro Payroll now subscribes to Check webhook events and automatically delivers email notifications to both internal Arcoro teams and configured customer recipients — before issues become surprises.

Enhancements

Real-Time Proactive Alerting connects Arcoro Payroll to Check’s webhook infrastructure and routes incoming events into outbound email notifications delivered to configured recipients.

Notification Settings — How to Access

A new "Notifications" section is available within Payroll under "Setup." From there, they can Add user recipient email addresses through the drop down menu. All emails must come from employees listed in Hub.

Notifications Screen

Adding Recipients

Notification Examples

Real-Time Filing Status

 Immediate Visibility into Balancing Payrolls

Supported Notification Types

• Balancing Payroll Created — Sends when Check creates a new balancing payroll. 
• Filing Status Change — Send when a company filing moves to a meaningful status such as submitted or filed. Amendment chain context is included when applicable, covering both standard filing updates and W-2C amendment tracking.

Interactions with Other Features

This feature operates at the company level within Payroll Setup. The notification recipient configuration in this release apply uniformly across all supported notification types — per-notification-type recipient preferences are not available in v1. 

Data and Access Guidelines

• Notifications are scoped to the company — each company’s events are routed only to that company’s configured recipients. No cross-company data is included in any alert.
• Email alerts contain only the information surfaced in Check’s webhook payload for the relevant event. No payroll data beyond what Check provides is included.

Availability and Access

Real-Time Proactive Alerting is available to all Arcoro Payroll companies whose payroll is processed through Check.

• Payroll administrators with access to Company Settings can enable the feature and manage customer recipient addresses.

• Arcoro admin accounts manage the internal Arcoro team email address.

Companies that have not enabled email recipients will not receive any notifications. The feature is off by default for all companies at launch.

FAQs

Do we need to do anything to start receiving notifications?

Yes. A payroll administrator must go to the Notifications screen under Setup, and add at least one recipient. Nothing is sent until the feature is explicitly enabled by adding a recipient.

Who receives the notifications?

Any email addresses added as a Notification Recipient on the Notifications screen under Setup. Recipients do need to have an account within Hub. If they do, they will appear in the drop down menu.

Can we choose which notification types we receive?

Not in this initial release. Per-notification-type preferences may be considered in a future iteration.