Arcoro Payroll offers a number of notifications to alert users to issues or potential issues so they can be addressed in a timely manner.
Table of Contents
- Expand Setup from the side menu in Payroll.
- Click Notifications.
Types of Notifications
We currently offer notifications for the following situations:
- Balancing Payroll Created — Sends when creating a new balancing payroll. Arcoro will retrieve the full itemized breakdown, then deliver it in the notification so recipients have complete context before the debit occurs.
- Filing Status Change — Sends when a company filing moves to a meaningful status, such as submitted or filed. Amendment chain context is included when applicable, covering both standard filing updates and W-2C amendment tracking.
-
Filing Period Closed — Sends when Arcoro Payroll has determined a quarter-end tax true-up is needed and has scheduled it. The alert states the amount and the date the transaction will occur:
- Collection: "a balancing tax collection of $[amount] is scheduled for [date]"
- Refund: "a tax refund of $[amount] is scheduled for [date]"
-
Tax Transfer Cancelled — Sent when a previously scheduled quarter-end collection or refund is cancelled.
- For example, if the underlying payroll is reopened for a correction. The alert repeats the original amount and date with cancellation wording: "a previously scheduled balancing tax collection/refund of $[amount] (scheduled for [date]) has been cancelled."
Notifications Menu
The "Notifications" menu will list current notification recipients.
Click the trash can icon to remove a recipient.
Adding Recipients
- Click the "Select Notifications Recipients to Add" field and select the intended recipients. The listed recipients are your existing Hub users.
- Click Add Selected Recipients. They will be listed in the menu.
Example Notifications
Notification emails will be sent from <donotreply@arcoro.com>. If you do not receive an email as expected, please check your spam/junk folders and make sure that your organization does not have any filters that may be blocking emails from <donotreply@arcoro.com>.
Real-Time Filing Status
Immediate Visibility into Balancing Payrolls
FAQs
- Who can see or manage these alerts?
Anyone configured as a recipient under Setup > Notifications receives the email; anyone with access to view that company in Payroll (typically Application Administrators and Payroll Administrators) sees the in-app alert.
- What if the amount or date isn't available yet when a filing period is closed?
On rare occasions, Arcoro Payroll can't yet confirm the exact amount or date behind a Filing Period Closed alert. Rather than sending nothing, the recipient still gets a general heads-up that a balancing collection has been scheduled and should check with Arcoro Payroll (Check) for details.
- Why doesn't the cancellation alert say why the collection was cancelled?
Check doesn't provide a reason with the cancellation — only that it happened. If you need more detail, reach out to support.