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Troubleshooting Integration Error: Timeout Error in Sage 300 Integration

Issue

If a data sync completes but returns an error log with a lengthy HTML-style message, it is often indicative of a timeout error.

Resolution

  1. Review the HTML output for text stating that the operation "timed out" to confirm the issue. Press CTRL + F on your keyboard and search for the text "timed out" to make it easier.

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  2. Once the timeout error is confirmed, rerun the sync operation.
  3. If the error persists after retrying, let us know so we can work with HH2 to address the issue. 
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