Organizations with multiple business units — divisions, regions, departments, or subsidiaries — have long had to make do with a single, company-wide new hire onboarding experience in Arcoro. That meant every new employee, regardless of their team or location, saw the same welcome message, the same documents, and the same completion screen. For HR teams managing distinct groups with different leadership, culture, and onboarding resources, this forced them to supplement the platform with manual follow-up communications, separate document distribution, or workarounds outside the system entirely.

Admins can now configure a tailored new hire experience for each business unit in Onboarding — including a custom welcome message, business unit–specific informational content, and uploaded documents and videos — while the company-level experience continues to serve as the automatic fallback for any business unit that doesn’t need a custom setup.

Enhancements

The "New Hire Experience" tab is now visible in Onboarding settings for all Onboarding users. Admins and manager admins can access it directly from the Onboarding administration area.

• Business unit–specific informational content — Admins can create and edit descriptive content for each business unit, such as the unit’s mission, leadership contacts, and purpose. This content displays on the new hire landing page for employees assigned to that business unit.
• Business unit–specific welcome message — Each business unit experience can include a custom welcome message that appears at the top of the new hire landing page, replacing the company-wide default for employees in that unit.
• Business unit–specific paperwork completion message — A custom message can be configured per business unit experience that displays immediately after a new hire submits and completes all required onboarding paperwork.
• Document management per experience — Admins can upload, rename, reorder, and remove documents (such as PDFs, policies, and handbooks) for each business unit experience. These documents appear in a dedicated resources section on the new hire landing page.
• Video management per experience — Admins can add or embed videos (such as leadership welcome or culture overview videos), assign titles and descriptions, and control their order. Videos display in a dedicated video section on the new hire landing page.
• Video link validation — When adding HTML with video, the system validates this before saving. Invalid or potentially harmful links are flagged, preventing broken or unsafe content from appearing on the new hire landing page.
• Automatic experience resolution — The system determines which experience to show each new hire automatically using the following logic: 
  1. If the employee’s business unit has a configured experience, that experience is shown.
  2. If not, the company-level experience is shown.
  3. If no company-level experience exists, the system-generated default experience is shown.

Availability and Access

This feature is available to all Arcoro Onboarding users. There is no additional licensing requirement.

• Admins in Onboarding — can create, edit, and manage new hire experiences for all business units they have access to in Onboarding.
• Manager admins in Onboarding — can create, edit, and manage new hire experiences within the scope of the business units they are authorized to administer.

New hires do not interact with the configuration directly; they see the onboarding experience that corresponds to their assigned business unit automatically. Onboarding-only employees (non-admin roles) do not have access to the configuration settings.

FAQs

• Do we need to reconfigure our existing new hire experience after this release?
  • No. Your existing company-level new hire experience is preserved and will continue to be shown to all new hires whose business unit does not have its own experience configured. No action is required unless you want to set up business unit–specific experiences.
• What if a new hire’s business unit doesn’t have a custom experience set up?
  • The system automatically falls back to the company-level (parent) experience. If no company-level experience exists either, new hires see the system-generated default experience. There is no risk of a blank or broken landing page.
• Can a business unit have more than one new hire experience?
  • No. Each business unit supports one configured experience at a time.
• Who can configure business unit–specific experiences?
  • Admins and manager admins in Onboarding can create and edit experiences for the business units they have access to. Business units themselves are set up and managed in System Admin by internal Arcoro users during implementation.
• If we update a business unit’s experience, will it affect employees already in an active onboarding session?
  • No. Experience changes only apply to new onboarding sessions started after the configuration change is saved. Employees already in an active or pending session will continue to see the experience they were assigned when their session began.