If you or your employees are having trouble receiving emails from Talent Management, the following items and steps may help pinpoint the cause and/or resolve the issue. If you are unfamiliar with any items/terminology, please consult your IT professional as well for additional assistance.

What to Review

1. Is their email correctly entered?
   • Make sure there are no extra spaces, special characters due to copying and pasting the email, or incorrect email domain
2. How is the employee/user set up to receive emails/notifications?
3. Are all of your employees not getting these emails or just some?
   • If only a single or certain employees are having trouble, it can be best to review items unique to the employees such as their profile and how they are set up.
4. When did the issues with receiving emails begin? 
   • If these issues only began after a certain date, changes may have been made around that time that affected emails being sent/received. 
5. Are you getting any emails from the system at all?
6. Check the junk/spam folder for emails sent from "donotreply@arcoro.com".
7. Are company spam filters blocking the email?
   • For some companies, a server-side spam filter can be set up to prevent emails from reaching the recipient's inbox. 
8. Has your domain been configured to allow emails from our products?

Troubleshooting Steps

The steps listed below may help you or your IT professional resolve your email issues:

1. Double-check the employee/user setup and try to send emails to other users with a similar setup.
2. Double-check that your domain has been set for your organization's spam filtering service. 
3. Check with the filtering service for any "blacklisting" of the domain or IP.
4. Check with the filtering service to add "arcoro.com" as a safe sender or IP
5. Check with the filtering service to add an SPF record for "include:spf.arcoro.com"
6. Add SPF record for "include:spf.arcoro.com" to DNS
7. If you whitelist/safelist IP addresses for your organization's email client, then you can add the following IP addresses to your lists:
   • 149.72.192.36
   • 149.72.207.194
   • 167.89.41.82
   • 168.245.2.69
8. If added – sometimes TLS is turned on / set to high priority – this needs to be "relaxed" – turned off for this IP address as TLS is saying we are sending the email encrypted. Our emails are encrypted when sent from our system.

Still Having Trouble?

If the above steps have been reviewed/completed and your employee is still not receiving the emails, contact us for further assistance with the "Request Support" link at the top of the page. It can also help us assist you if you provide us with the troubleshooting steps that have been attempted/completed.