After reviewing your employees' PTO balances for the new year, you may encounter a situation where your employees are not accruing hours as expected. This is typically due to the pay schedule not being built for the new year. If your employee's accrual is reliant on the pay date and there is no pay date to reference, your employees will not be able to accrue their hours. In these cases, you must create the pay schedule for the new year for your pay date based accruals to function.
Learn more about setting up pay schedules from our dedicated resource here.