Before Arcoro sends an employee's direct deposit accounts to Viewpoint Spectrum, it checks the data against a set of rules Viewpoint Spectrum requires. Some checks look at one bank account at a time, such as a missing routing number. Other checks look at all of the employee's active accounts together, such as whether their percentages add up to 100%. A check that fails on the whole group of accounts withholds every account for that employee, not just the one named in the error. The employee record itself still syncs either way; only the banking information is affected.
Error Messages
| Message text | Direction | Occurs when | Outcome | Fix |
|---|---|---|---|---|
| Direct Deposit Account Type is required. | Arcoro to Viewpoint Spectrum (write) | The Account Type on a direct deposit account is blank or not set, or it is set to a value other than Checking or Savings. An unsupported value converts to blank internally, so it trips this same check in addition to the not-supported message below. | Collection item skipped. Only this one direct deposit account is dropped. Every other account on the employee still syncs, and the employee record itself still syncs. | Set the Account Type to Checking or Savings for that account. |
| Direct Deposit Routing Number is required. | Arcoro to Viewpoint Spectrum (write) | The Routing Number on a direct deposit account is blank or not set. | Collection item skipped. Only this one account is dropped. | Enter a routing number for that account. |
| Direct Deposit Account Number is required. | Arcoro to Viewpoint Spectrum (write) | The Account Number on a direct deposit account is blank or not set. | Collection item skipped. Only this one account is dropped. | Enter an account number for that account. |
| The Direct Deposit Account Type of [Arcoro account type value] is not supported by Spectrum. The employee will be synced without this record. | Arcoro to Viewpoint Spectrum (write) | Account Type is set to a value other than blank and other than Checking or Savings. Viewpoint Spectrum only recognizes Checking and Savings. | Collection item skipped, as the message states. This account is also reported as required (row above) at the same time. | Change Account Type to Checking or Savings. |
| The Direct Deposit Account Number exceeds the maximum length of 17 supported by Spectrum. The employee will be synced without this record. | Arcoro to Viewpoint Spectrum (write) | The Account Number is longer than 17 characters. | Collection item skipped, as the message states. | Correct the account number to 17 characters or fewer. |
| The Direct Deposit Routing Number exceeds the maximum length of 9 digits supported by Spectrum. The employee will be synced without this record. | Arcoro to Viewpoint Spectrum (write) | The Routing Number is longer than 9 digits. | Collection item skipped, as the message states. | Correct the routing number to 9 digits (standard ABA routing numbers are 9 digits). |
| The Direct Deposit Amount exceeds the maximum value of 99,999.99 supported by Spectrum. The employee will be synced without this record. | Arcoro to Viewpoint Spectrum (write) | The flat Deposit Amount on the account is greater than 99,999.99. | Collection item skipped, as the message states. | Lower the deposit amount, or switch the account to a percentage allocation if that was the intent. |
| Spectrum supports a maximum of 5 direct deposit accounts per employee. Please update the employee to hold 5 direct deposit accounts and re-run the sync to process direct deposit accounts. | Arcoro to Viewpoint Spectrum (write) | The employee has more than 5 active direct deposit accounts. Inactive accounts do not count toward the limit. | Whole collection skipped. None of the employee's direct deposit accounts are sent this run, even though the message names only the account count, not a specific account. The employee record itself still syncs. | Deactivate or remove active accounts until 5 or fewer remain active. |
| These employees have direct deposit accounts with mixed deposit types: percent and full/flat. If a percent account is included, all deposit types must be percent. Please correct this data and re-run the sync to process direct deposit accounts. | Arcoro to Viewpoint Spectrum (write) | Among the employee's active accounts, at least one uses a percentage allocation between 0% and 100% (exclusive), and at least one other uses a flat amount above 0 or a percentage of exactly 100%. A 100% deposit percentage counts as a full/flat type for this check, not a percentage type. | Whole collection skipped. None of the employee's direct deposit accounts are sent this run. | Make every active account use the same allocation type: all percentage, or all flat amount. |
| Direct Deposit records are specified with a percentage, but the sum of all accounts do not sum to 100%. The employee will be synced without these records. | Arcoro to Viewpoint Spectrum (write) | Looking only at accounts that already passed the required-field and length checks above: the accounts that are active, have a percentage between 0% and 100% (exclusive), have an effective date on or before today, and have an expiration date that is blank or falls tomorrow or later (an account expiring today or earlier is excluded), do not add up to exactly 100%. | Whole collection skipped. The sync log shows this message against every one of the employee's otherwise-valid accounts, including flat-amount accounts that passed their own checks, but all of them are withheld together, not just the percentage ones. The message's plural "these records" reflects that. | Correct the percentages on the qualifying active accounts so they total exactly 100%. An inactive, future-dated, or already-expired account does not count toward the total, so reactivating or correcting one of those can change the required math. |
| The primary direct deposit account must be active with prenote overridden if any other accounts are active. Please update the primary record and rerun the sync. | Arcoro to Viewpoint Spectrum (write) | There is no field literally named "primary" on the employee's direct deposit accounts. Arcoro ranks the accounts automatically: active accounts first, then by Priority (lowest number first, blank Priority last), then by the most recent Effective Date. The message fires when that top-ranked account is not active or does not have prenote override turned on, while at least one other account is both active and has prenote override turned on. | Whole collection skipped. The sync log shows this message against only the single top-ranked account, but the entire direct deposit collection is withheld for the employee, not just that one account. | Either make the top-ranked account active with prenote override on, or turn off prenote override on the other active accounts. Changing Priority or Effective Date can change which account ranks first. |
Confirming the Error
- Open the sync execution from the Sync History.
- Find the step for the Viewpoint Spectrum connector in that execution.
- Open the Employees entity row for that step. The row shows counts labelled Errors, Warnings, Information, Failures, Added, Updated, and Unchanged.
- If Errors is non-zero, open the errors list for the Employees row and match on the fixed part of one of the sentences in the table above, for example "is not supported by Spectrum" or "must be active with prenote overridden." Ignore the quoted or bracketed values, since those differ per employee.
- None of the eleven messages in this article are logged as a Failure. A non-zero Failures count on the Employees row is unrelated to this family and points to a separate problem; treat it as a reason to escalate rather than assume it is a direct deposit issue.
Resolving the Error
All eleven messages are raised while Arcoro is preparing to write to Viewpoint Spectrum, before anything is sent. The fix is always made to the employee's direct deposit information in Arcoro, not in Viewpoint Spectrum.
Required Field Is Missing
- In Arcoro, open the employee's direct deposit account that the error names.
- Fill in the missing field: Account Type, Routing Number, or Account Number.
- Save, then re-run the sync and confirm the employee's Employees row no longer shows this message in the errors list.
Value Is Not Supported or Is Too Long
- In Arcoro, open the employee's direct deposit account that the error names.
- For an unsupported Account Type, change it to Checking or Savings.
- For a length error, shorten or correct the Account Number (17 characters maximum) or Routing Number (9 digits maximum).
- For an amount error, lower the Deposit Amount below 99,999.99, or change the account to a percentage allocation.
- Save, then re-run the sync and confirm the message is gone from the errors list.
Too Many Active Accounts
- In Arcoro, review all of the employee's direct deposit accounts.
- Mark accounts inactive, or remove them, until 5 or fewer are active.
- Save, then re-run the sync and confirm the employee now has direct deposit accounts on the Viewpoint Spectrum side.
Mixed Percentage and Flat Accounts
- In Arcoro, review the employee's active direct deposit accounts.
- Change every active account to the same allocation type. Either give all of them a Deposit Percent, or give all of them a Deposit Amount.
- Save, then re-run the sync and confirm the direct deposit accounts are no longer withheld.
Percentages Do Not Total 100%
- In Arcoro, review the employee's active direct deposit accounts with a Deposit Percent, paying attention to Effective Date and Expiration Date as well as the percentage itself.
- Adjust the percentages so the qualifying active accounts total exactly 100%. Remember an account that is inactive, dated in the future, or expired does not count toward the total.
- Save, then re-run the sync and confirm the direct deposit accounts are no longer withheld.
Primary Account Is Not Active or Missing Prenote Override
- In Arcoro, identify which account currently ranks first: the highest-ranked active account, or if none are active, the account with the lowest Priority number, or if Priority is blank or tied, the account with the most recent Effective Date.
- Either make that top-ranked account active with prenote override turned on, or turn off prenote override on the other active accounts so none of them require it.
- Save, then re-run the sync and confirm the direct deposit accounts are no longer withheld.
When to Escalate
If any of the following occur, you may need to reach out to Arcoro support for additional assistance.
- The message persists after you have corrected the data in Arcoro and the sync has been re-run.
- The text in the errors list does not match any message in the table above.
- The Employees row shows a non-zero Failures count. That is not one of these eleven messages and needs investigation as a separate issue.
- The direct deposit data looks correct in Arcoro, but Viewpoint Spectrum still rejects the write. That is a target-system rejection, not one of these validation messages.