The current version of ExakTime Mobile is designed to prevent employees from clocking out, accidentally or intentionally, if ExakTime Mobile does not detect that the employee is not currently clocked in by making the button unresponsive.

Press Stop Override towards the bottom-left of the "Time Clock" menu. Click Clock out to force a clock out on the confirmation menu.

Why the Stop Button Is Unresponsive

ExakTime Mobile determines if the STOP button can be pressed by looking at the employee's timecard on ExakTime Connect. If there is a clock in without a clock out, the STOP button is usable. If the employee's latest time record is not a clock in, it lightens the color of the STOP button and makes the STOP button unresponsive.

If the employee is using the same device throughout the day, this may not be an issue, as their device already has the information that the employee has clocked in. If the mobile device(s) lack consistent internet access to determine the last known time record of the employee and the employee jumps between multiple devices throughout the day, the employee can press a small i icon next to the STOP button to force a clock out.