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Syncing Issues or Error 100/102 When Using ExakTime Mobile

When using ExakTime Mobile, you may encounter syncing issues and may receive an error when trying to send records or sync ExakTime Mobile:

Error 100: Unable to connect to Internet. Verify connection and try again.

or

Error 102: There Is Insufficient Coverage To Make A Connection.
Please Try Again Later.

Some other variations of this error could be 100R, 100-R, 100S, or 100-S. The R and S indicate if the trouble occurred when Receiving or Sending data.

The cause of these errors is generally due to some type of internet connection issues on the mobile device, be it via Wi-Fi or cellular/mobile data, preventing ExakTime Mobile from properly transmitting or receiving data. 

Troubleshooting Suggestions

Restart the Device

Like with many electronics, sometimes restarting your device will fix any issues/oddities. After restarting the device, try to do what was attempted before. 

Confirm a Data Connection

Check the status bar on your phone and make sure that you have a symbol that your device has a data connection. This is generally presented as a symbol like 5G, 4G, 3G, LTE, etc. This symbol can differ with your cellular carrier. If there is no symbol, then it is possible that you do not have the appropriate cellular data service in your area.

Please note this is separate from the "bars" indicator that shows the strength of the voice signal available.

Check Mobile Network Permissions/Restrictions

If your phone shows that you have a valid data connection, but ExakTime Mobile is still receiving sync errors, then you will want to check your phone settings and see if ExakTime Mobile has permission to use cellular data or if the mobile device has any mobile data restrictions to limit mobile use. If a device has limited mobile data use, ExakTime Mobile should still function with Wi-Fi.

The steps below are for recent versions of iOS and Android on Samsung. The steps may differ for older or alternate versions.

On iOS

  1. Go to Settings
  2. Click on Cellular,
  3. Check if Cellular Data is enabled for ExakTime Mobile.

On Android

  1. Go to Settings.
  2. Go to Connections.
  3. Go to Data Usage and see if Mobile Data is enabled.
  4. Go to Allowed network for apps and make sure ExakTime Mobile has permission to "Mobile Data or Wi-Fi".

Check the Date & Time

If a device has the incorrect date & time, it can affect web access as websites and some internet-reliant services can require the correct date & time for their security certificate. If your date & time are before or beyond the dates of the security certificate being active, it can result in general errors connecting.

Checking Time Settings on Android Checking Time Settings on iOS

The steps below are intended for Samsung devices as they are the most common Android devices available. Android menus can differ depending on the manufacturer and OS version, so the steps below may differ, but the idea should be consistent. 

  1. Go to Settings.
  2. Go to General management.
  3. Go to Date and time.
  4. Make sure that the setting for "Automatic date and time" is enabled or that the date and time are correctly set.

Try Using a Web Browser

If you've done everything above and you still have trouble, then try to open your web browser and see if you can access any website. A rare cause of cellular data issues is your cellular carrier not allowing your device/SIM to fully access the internet.

For some cellular providers, when trying to access a website they will instead redirect you to a web page indicating your cellular plan has run out of data or your cellular plan does not offer data. In these cases, you (or whoever the phone belongs to) will need to reach out to the cellular provider to find out the problem and correct it if the cellular plan should have data or to upgrade the data plan with a higher data limit.

Connect to Wi-Fi

If you are having trouble with using ExakTime Mobile out in the field while using cellular data, try to connect to Wi-Fi and see if the issue persists. If you don't see any issue when connected to Wi-Fi, this points to an issue with the cellular data on the phone.

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