When using ExakTime Mobile, you may receive a 1200s error when trying to send information. This error is generally caused when the device is unable to connect securely to a server, website, or service, resulting in the connection being rejected.
If encountered, it can be fairly easy to resolve with a few troubleshooting steps.
Reboot the Device
Like with many electronics, rebooting a device can sometimes resolve connection issues. After rebooting the device, try to repeat your previous actions.
Check Other Devices
Check to see if other devices are having similar issues. This can help narrow down where to focus our efforts. If other devices are affected, we can generally attribute the issue to something outside the device, such as
Try Other Networks
Try to see if you can connect to another WiFi network, such as at home, or other internet services, such as using cellular data or hotspots. It is possible for the device's connection to be rejected by network firewalls and make it appear as a different issue.
Try to Connect to Other Secure Websites
It can be helpful to check if the device can connect to any other secure website, such as your ExakTime Connect account. A secure website will generally begin with HTTPS such as https://www.google.com.
If you are unable to reach other HTTPS websites, then the issue can be localized to the device itself.
Check the Date & Time
If a device has the incorrect date & time, it can sometimes affect web access as servers, websites, and some internet-reliant services can require the correct date & time for their security certificate. If your date & time are before or beyond the dates of the security certificate being active, it can result in rejected connections.
The steps below are intended for Samsung devices as they are the most common Android devices available. Android menus can differ depending on the manufacturer and OS version, so the steps below may differ, but the idea should be consistent.
- Go to Settings.
- Go to General management.
- Go to Date and time.
- Make sure that the setting for "Automatic date and time" is enabled or that the date and time are correctly set.
- Go to Settings.
- Go to General.
- Go to Date & Time.
- Make sure that "Set Automatically" is enabled or that the date and time are correctly set.
Still Having Trouble?
If you are still having trouble, please contact us using the "Request Support" link at the top of the page while signed in to ExakTime Connect. You can submit a ticket with what you are experiencing and what you have already tried to do for our support team to further assist you. If you are having trouble creating a support request, please refer to the dedicated article.