Emails can be sent from any of our Arcoro modules for a variety of reasons, such as email verifications, scheduled reports from Core, job requisitions in the ATS, and more. As there are a variety of Arcoro options/features that can automatically email employees, we have provided common solutions below:
Double-Check that the Employee is Set to Receive the Email
A common problem that can be overlooked is that the employee was not originally set to receive the emails to begin with. Double-check the feature/option where an employee is selected to receive emails and make sure that they are listed.
Double-Check the Employee's Email
If an employee has not received their email, double-check that their email was correctly entered. If the email was corrected, resend the email if possible. If the email is sent on a schedule, you can wait for the next scheduled event. If the employee is waiting for a verification email, resend the verification email.
- Search for the Employee.
- Hover over Employee and click Demographic Info.
- Click the Employee tab.
- Double-check that the work email under the Employee tab for the employee is correct. If the work email is incorrect, the employee may not receive emails as expected.
- Go to Manage and click Employees.
- Look for the employee and click the pencil icon to the left of their name to view their profile.
- Double-check that the email is correct for the employee under the Contact Information section.
- Navigate to Administration.
- Click User Maintenance.
- Click Edit towards the right of the user.
- Check that the email is correct in the "Email Address" field.
- Navigate to Administration.
- Click the Users tab.
- Click the ... icon under the Action column towards the right of the user and click Edit from the menu.
- Check that the email is correct in the "Email Address" field.
- Navigate to Account Admin.
- The 'People' page should be the initla page shown.
- Click Edit towards the left of a user.
- Check that the email is correct in the "Email" field.
Check Spam/Junk Folder
Have the employee check their spam, junk, or blocked folder. The email sender can be any of the following depending on the application in use, but may not be limited to those listed below:
- donotreply@exaktime.com
- donotreply@birddoghr.com
- donotreply@arcoro.com
Check Filter
Some employees can have a filter that is automatically deleting emails if they contain certain keywords. Have the employee double-check their email filters to ensure our emails are not being automatically deleted.
Check With Your IT Team
If you have an IT team that manages your email server, check to see if they have any email filters that prevent emails from reaching the employee. If there are email filters at a higher level, the emails would not reach the normal spam folders.
Contact Us
If your employee(s) is still having trouble receiving emails, contact us for assistance so we can investigate from our side what may be happening.