When employees try to use and clock in/out on ExakTime Mobile, they may encounter an error message that reads "Error 220: Company account disabled. Please contact your office for assistance." like below:
This message is primarily due to either:
- Your ExakTime Connect account is disabled.
- ExakTime Mobile on the device has been disabled from ExakTime Connect.
Account Disabled
To confirm if the issue is due to your ExakTime Connect account or ExakTime Mobile being disabled, you will need to try to sign in to your ExakTime Connect account like normal.
If each attempt to sign in loops you between selecting an Arcoro module and the login screen, you will need to contact your account manager for assistance with correcting whatever caused your account to be disabled.
ExakTime Mobile is Disabled
If you are able to sign in to ExakTime Connect, this indicates that ExakTime Mobile was disabled on the device in question from the Mobile Devices page of ExakTime Connect. As the copy of ExakTime Mobile has been disabled, it will not be usable until ExakTime Mobile is uninstalled and reinstalled. The typical steps for uninstalling ExakTime Mobile have been provided below:
On iOS
If using an iPhone or iPad, ExakTime Mobile only needs to be uninstalled and generally does not require any additional setup.
- Press and hold down on the ExakTime Mobile icon until the icons begin to wiggle.
- Press the X icon that appears.
- Press the Home button so the icons stop wiggling.
- Go to the App Store and redownload ExakTime Mobile.
- Set up ExakTime Mobile with your company setup code.
If the error persists, the device may have automatically restored old app data. Extra steps will need to be taken to fully uninstall ExakTime Mobile.
On Android
If the employee is using an Android device, they will need to first clear/delete the data for ExakTime Mobile. Android tends to keep the data after an app has been uninstalled, so if it is ever installed again, it will use the previous data for quicker setup.
The steps below may differ depending on the age and manufacturer of the device. Despite this, the idea is still the same. The data for ExakTime Mobile will need to be cleared/deleted before you can set it up for another ExakTime Connect account.
- Go to the Settings of the device.
- Go to Apps or Applications.
- Go to ExakTime or ExakTime Mobile.
- Press Clear Data and skip the next step. If you do not see "Clear Data", look for and press Storage and go to the next step.
- Press Clear Data. You may receive a warning that all of the applications' data will be deleted permanently such as files, settings, accounts, databases, etc. Press OK to proceed.
- Open ExakTime Mobile and set it up with your Company Setup Code.
If the error persists, the device may have automatically restored old app data. Extra steps will need to be taken to fully uninstall ExakTime Mobile.