While we offer a variety of email templates for everyday use, you can add your own to meet your company's needs or edit an existing email template. 

We offer a video training for this topic on Arcoro Learning.

Adding/Editing Email Templates

• Click Add Template to create a new template or click Edit from the Action column for an existing template.

  

• Enter the name for the email template, the email type from the drop-down menu, and the subject of the email. The email type determines where it can by used within the ATS. The following email types are:
  • Auto Responder - Can be attached to your postings and sent to candidates who apply, such as thanking them for applying.
  • Candidate Email - Emails sent to candidates after they apply and are in the system, such as letting them know a position was filled, they did not meet the requirements, etc.
  • Hiring Manager Email - Emails sent to other hiring managers, such as emailing them a candidate to review.
  • Referral Network Email - Emails sent to contacts in your referral network letting them know a position is available.
  • Offer Letter Email - Emails sent to a candidate with the offer letter attached. 
  • Rescind Offer Letter Email - Emails sent to a candidate when the offer letter is rescinded.

  

• Enter the body of the email.

  

• If the type of email has been selected, the mail merge option will appear and allow you to enter email-type-specific text that will automatically fill in information when an email is sent, such as the name of the recipient, so they are personalized for everyone. The mail merge dropdown must be used as typing the same text will not work.

  

• Click the image icon to insert an image by the image URL. The image URL must be publicly available (images stored on some cloud storage providers may not be publicly available and can only accessed within the cloud website.). You can right-click on a web image, click 'Copy Image Address', then paste the image URL into the 'Source URL' field on the ATS. Be mindful of using image URLs outside of your organization/control in the event that the image is taken down.

  

• Click the eye  icon to see a preview of your email.

  

  

• Click Save Changes when done.
• After adding an email template, refresh any appropriate web pages you are viewing so the new email template will be listed when selecting an email template.