Multi-Factor Authentication (MFA) is required for accessing the payroll system to safeguard sensitive employee and financial data. If a payroll user needs to reset their MFA (e.g., due to a lost device or setup issues), follow the steps below.

Prerequisites

• Admin access to the Payroll Dashboard
• The user must already be registered in the system

Steps to Reset MFA

1. Log in to the Payroll Dashboard. Ensure you have the appropriate permissions to manage user settings.
2. Click Users from the navigation menu to view the list of all payroll users. 
   
3. Find the user who requires an MFA reset and click the Edit icon () next to their name. 
   
4. Click Reset MFA. This will remove the current MFA configuration. The user will be prompted to reconfigure MFA the next time they log in. 
   

What Next?

Once MFA is reset, the user will need to complete the MFA setup process again at their next login. Make sure they have access to their authentication device or app.