While you do not have to be logged in to Support Central to access our support articles, you must be signed in to access certain resources. After signing in to your Arcoro module, such as Core HR, the applicatant tracking system, ExakTime, and others, you can click a link/button to log in to Support Central and use our chat tool, submit a support ticket, and view support articles that require you to be logged in to Support Central.

If you do not see the main screen of Support Central, but instead see a prompt to sign in, then there is an issue trying to sign you in to Support Central. The cause of the issue can be confirmed by looking at the URL such as the examples below.

Username In Use

https://identity.arcoro.com/account/login?kind=error&message= 
User+is+invalid%3A+Email%3A++%E2%81%A0fakeemail%40fake-email.com+has+already+been+taken

This error is generally caused by an employee record/entry being repurposed into another employee. As Support Central has already created a Support Central user with the original user's email, it is trying to create another Support Central account with the original user's email as well. If this issue is encountered, capture a screenshot of the full URL and attach it to a support ticket with us so we can investigate and determine the next steps.

No Accented Characters

https://identity.arcoro.com/account/login?kind=error&message= 
Failed+to+create+user%3A+Email%3A++Accented+characters+may+not+be+included+in+email+addresses.
+Email%3A++%E2%81%A0fakeemail%40fake-email.com+is+not+properly+formatted

This error is generally due to a phantom/special character that is entered in the user's email and can happen when copying/pasting their email from a source such as your HR system or document. This can be resolved by removing the existing email and typing the email manually to ensure no phantom/special characters are accidentally entered. After updating the email, the user should try to access Support Central again and see if they can access it without issue.