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"No Locations Available" Message When Clocking In on ExakTime Mobile

When clocking in on ExakTime Mobile, an employee may see a "No Locations Available" message. This message will only appear if ExakTime Mobile has no locations to display. The message will appear like below:

No locations available. Contact your office for assistance.

ExakTime_Mobile_-_No_Locations_-_00.jpg

If you are unsure why this message is being displayed, refer to any of the following steps below to confirm the cause.

Confirm Active Locations

  • Go to Manage and click Locations.

    Manage_-_Locations.png

  • Review your list of active Locations.

    Locations_-_List_-_02.png

  • If you recently set up your ExakTime Connect system, you need to add active locations for you and your employees to use. For steps on doing this, you can refer to How to Add a Location (Jobsite) in ExakTime Connect.

    Locations_-_List_-_01.png

Sync ExakTime Mobile

If you have active locations in ExakTime Connect, but your employees are still having trouble, make sure that their copies of ExakTime Mobile have recently synced. ExakTime Mobile will use the data stored from the the latest sync, if you added locations after they initially set up ExakTime Mobile or after they sync ExakTime Mobile, it may not have the active locations yet.

Syncing is done in ExakTime Mobile by either:

  1. Pressing the sync sync-solid.png icon in the top right of ExakTime Mobile.
  2. Press Sync from the ExakTime Mobile menu.

EM - Syncing - New - 00.png

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