When our payroll partner, Check, is processing a debit from your bank account, you will receive a notification that includes several key pieces of information.

• Purpose: Reason for the debit.
• Receipt Number
• Debit Date: When the money will be attempted to be debited from your account.
• Pay Date: If it is a debit for a payroll run.
• Amount Debited: How much money will be debited from your account.
• Cost Breakdown: Displays the applicable financial details of the debit, including employee taxes, company taxes, gross worker pay, and net worker pay.
• Manual Payments Due: The remaining amount owed in the payroll through manual payments. It may include garnishments, unsupported taxes, or benefits that you are responsible for remitting. Payment of these items is not processed by Arcoro Payroll and is therefore not deducted from your account.

FAQs

Who receives these communications?

• The communications are sent to the most recent signatory added to Arcoro.
• If you need to update a signatory, please contact the Arcoro Support team.

What if I have a question on the receipt?

• The payroll receipts are sent from a do-not-reply email address and cannot receive replies. Please contact Arcoro Support if you have questions about the debit information received.

When is the communication sent?

• They are sent on the date of the debit event. 

What email are the communications sent from?

• Communications are sent from Arcoro <no-reply@checkhq.com>

• See example communication below.