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How to Reset Multi-Factor Authentication For an Employee

Multi-Factor Authentication, also known as MFA or 2FA, is a useful tool to prevent unintended access to Core HR, but can also prevent legitimate access in the event that the authenticator tool/application is inaccessible for any reason. In these instances, an Administrator can reset an employee's Multi-Factor Authentication so they can set it up on another device.

  • Expand Employee, expand Employee, and click Demographic Info from the menu.


  • If already viewing an employee profile, hover over Employee and click Demographic Info.


  • Click the Account tab.


  • Click Reset Multi-Factor authentication.


  • Confirm the multi-factor authentication reset.


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