If you need to purchase additional ExakTime employee licenses, you can do so through our "My Account" page if you are an ExakTime Connect Administrator. If you are not an ExakTime Connect Administrator, you can consult your Administrator to complete the purchase.
To reduce your employee licenses or have any billing/purchasing questions, you must contact your CSM (Customer Success Manager), as the support team is unable to assist with purchases or reductions. To book time with your CSM, you can click the Arcoro A () icon to the bottom right of ExakTime Connect to open Success Center, and click the "Book Time" link under your CSM from the "Your Arcoro Team" section.
If you do not see the Arcoro A () icon, you do not have permission to use Success Center and must have your ExakTime Connect Administrator contact your CSM on your behalf.
Temporary Solution for Additional Employee Licenses
If you cannot complete a purchase for additional employee licenses for any reason and have active employees who are no longer with the company (such as seasonal employees, ex-employees, etc.), then you can make them inactive to free up an employee license. ExakTime employee licenses only count for active employees.
If an active employee is made inactive, their time cards and data will not be deleted and can still be referred to from the Time Cards and Reports. This should NOT be done for any users who are continuing to track their time or need access to ExakTime Connect.