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How Do I Add or Reduce Employee Licenses?

If you need to purchase additional ExakTime employee licenses, you can do so through our "My Account" page if you are an ExakTime Connect Administrator. If you are not an ExakTime Connect Administrator, please consult your Administrator to complete the purchase.

If you want to reduce your employee licenses or have billing/purchasing questions, it is best and easiest to contact your account manager by email as the support team is unable to assist in purchases/reductions. If you are unsure who your account manager is, you can contact us during our normal business hours of Monday through Friday, 7 AM to 7 PM Central Time by calling us at 1-888-788-8463

 Temporary Solution for Additional Employee Licenses

If you cannot complete a purchase for additional employee licenses for any reason and have active employees who are no longer with the company (such as seasonal employees, ex-employees, etc.), then you can make them inactive to free up an employee license. ExakTime employee licenses only count for active employees. 

If an active employee is made inactive, their time cards and data will not be deleted and can still be referred to from the Time Cards and Reports. This should NOT be done for any users who are continuing to track their time or need access to ExakTime Connect.

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