As performance for a website can be caused by a variety of things such as performance degradation on the website's side to internet speed or network security on the PC side, etc. it can be difficult to find the cause for slow performance. To help find the cause of these issues, we will request that you aid us by providing additional information for further review.
Recording Web Browser Performance
One of the best ways to aid us is by having your web browser record what is happening as you experience these issues so we can see what is going on at a deeper level after the fact. The recorded data can be saved as a HAR file and provided to us to investigate further. As each web browser has different steps to accomplish this, we have provided the instructions for the most popular web browsers below on their latest versions. The ExakTime module is shown throughout our images, but this can be performed on any website.
Current Versions of Microsoft Edge
The latest version of Microsoft Edge has been redesigned and is built off Chromium, similar to Google Chrome. If you are unsure if you are using the latest version of Microsoft Edge, look at the icon for the application. If it looks like the icon to the left, then you are using the latest version of Microsoft Edge based on Chromium.
- Go to the page where you are seeing the issue (e.g. Time Card Details, Reports, etc.) or can recreate the issue.
- Right-click anywhere on the page and click on Inspect Element or press F12 on your keyboard. The developer tools will open at the bottom or the side of your browser.
- Click the Network tab.
- Click on the record button towards the left-hand side if it is not currently recording.
- Repeat the steps to reproduce your issue. During and after recording the issue, you should see colored lines appear in the timeline. The goal is to reproduce the issue that you are experiencing while your web browser is recording what is happening.
- Right-click within the Network list below the timeline and click Save as HAR with Content or click the download icon to save the HAR file
- Make note of where the HAR file is saved so you can send it to us later.
- Go to the page where you are seeing the issue (e.g. Time Card Details, Reports, etc.) or can recreate the issue.
- Right-click anywhere on the page and click on Inspect Element or press F12 on your keyboard. The developer tools will open at the bottom or the side of your browser.
- Click the Network tab.
- Click the gear icon towards the right-hand side of the menu and enable the option for "Persist Logs." This will allow Firefox to keep any logging data navigating between web pages.
- Repeat the steps to reproduce your issue. During and after recording the issue, the Network tab should populate with your web browser's network activity. The goal is to reproduce the issue that you are experiencing and have your web browser record what is happening.
- Right-click on any line in the Network list and click Save All As HAR or click the gear icon towards the right-hand side of the menu and click.
- Make note of where the HAR file is saved so you can send it to us later.
- Check to see if you have the "Develop" option in the menu bar at the top of your web browser.
- If you do not see the "Develop" menu option, go to Safari, click on Preferences, click on Advanced, and enable "Show Develop Menu in Menu Bar."
- If you do not see the "Develop" menu option, go to Safari, click on Preferences, click on Advanced, and enable "Show Develop Menu in Menu Bar."
- Go to the page where you are seeing the issue (e.g. Time Card Details, Reports, etc.) or can recreate the issue.
- Go to Develop and click Show Web Inspector. The Web Inspector will appear near the bottom of Safari.
- Click on the Network tab.
- Refresh the page, click on the link that takes you to the issue or recreates what you are experiencing. The goal is to reproduce the issue that you are experiencing and have your web browser record what is happening.
- Click Export to export the recorded information as a HAR file.
- Make note of where the HAR file is saved so you can send it to us later.
- Go to the page where you are seeing the issue (e.g. Time Card Details, Reports, etc.)
- Right-click the webpage and click Inspect Element or press F12 on your keyboard. A small window should open.
- Click the Network tab.
- Click the small green arrow to begin recording your web browser if it doesn't start automatically.
- Refresh the page, click on the link that takes you to the issue or recreates what you are experiencing. The goal is to reproduce the issue that you are experiencing and have your web browser record what is happening.
- Click on Export as HAR and save the HAR file.
- Make note of where the HAR file is saved so you can send it to us later.
- Go to the page where you are seeing the issue (e.g. Time Card Details, Reports, etc.)
- Press F12 or go to the gear/settings icon and click on Developer Tools. The Developer Tools will appear at the bottom of your web browser.
- Click the Network tab and click Clear Session.
- Refresh the page, click on the link that takes you to the issue or recreates what you are experiencing. The goal is to reproduce the issue that you are experiencing and have your web browser record what is happening.
- Click the Save icon to save the session as a HAR file.
- Make note of where the HAR file is saved so you can send it to us later.
Internet Speed
Internet speeds play a crucial part in the performance of any website. Knowing your internet speed can help us determine the causes of website performance issues.
- Go to an internet speed test website such as:
- Record and save the results of the speed test or take a screenshot of your speed test results.
We will want your upload and download speed, and your ping. Your results should look like below:
Computer Information
The specifications of your computer can affect how quickly your web browser can process/present information such as how quickly your web browser responds to your clicks, how quickly it displays a web page, how many tabs you can have open, etc.