For any employee to use and interact with the ExakTime system (ExakTime Connect and ExakTime Mobile), they must be active in ExakTime Connect. If they are inactive in ExakTime Connect, they will be unable to sign in and use ExakTime Connect or ExakTime Mobile. 

If you are having trouble with making an employee active, here are a couple things you can check

Double-Check Security Role

Users with a customer security role may lack the necessary permission to manage employees, while users with the default administrator role will have unrestricted access to manage all aspects of ExakTime. Having insufficient permissions can present as being able to see the checkmark icon, but being unable to interact with it, and seeing a red stop icon when hovering over a field.

If you have sufficient permissions to access Security Roles, check that your Security Role has permission to manage employees. If you lack permission, consult your ExakTime Administrator so they can check and adjust the security role on your behalf.

Employee License Limit

The number of active employees that is allowed in an ExakTime system is dependent on the number of employee licenses. Every user interacting with the ExakTime system in any way must have their own Employee profile, from the Administrator managing ExakTime, to the Supervisor managing their employees' time, to the employees tracking their time with ExakTime Mobile or JobClocks.

If you consume all available employee licenses, you will be unable to add additional employees until either:

• Employees who no longer use ExakTime are made inactive. Employees actively involved in ExakTime should not be made inactive. While their data will not be deleted, they will be unable to log in and track their time.
• Additional Employee Licenses are purchased by an ExakTime administrator.

 You can confirm the number of available employee licenses from the "Employees" page.