Issue

During a data sync from Core HR to Sage 300, you may encounter the following error:

"The Benefit with Deduction Code X has both pre and post tax cost for 
the employee but the provider was unable to parse the pre/post Code correctly."

This error occurs when a benefit assigned to an employee in Core HR includes both a pre-tax deduction (e.g., for the employee) and a post-tax deduction (e.g., for a domestic partner), but the deduction codes in the benefit structure are not properly formatted for the sync.

Cause

The Core HR benefit structure requires separate deduction codes for pre-tax and post-tax amounts when both exist in a single benefit. These must be defined using the format:

PRETAXCODE|POSTTAXCODE

If this format is not used, Sage 300 cannot properly parse the deductions, resulting in a sync error.

Resolution

1. Obtain the post-tax deduction ID from the client.
   • The client should already have a post-tax deduction code configured in Sage 300 for this benefit plan or coverage level.
2. Navigate to the benefit structure in Core HR:
   • Go to Main Menu > Settings > Benefit Management.
   • Click on the name of the current benefit package.
   • Click the Configure Benefit Structure tab.
   • Select the relevant benefit plan(s) that need updating.
   • Click the Coverage Levels tab.
   • Click on the appropriate coverage level.
3. Update the deduction code fields:
   • In the Deduction Code Alt 1 (used for employee deductions) and/or Deduction Code Alt 2 (used for company deductions/fringe):
     • Enter the two deduction IDs, separated by a pipe symbol (|).
     • Example: MEDPRETAX|MEDPOSTTAX
4. Confirm setup with the client:
   • Ensure the client intends to have both pre- and post-tax deductions reflected in both Deduction Code Alt 1 and Alt 2 as applicable.
5. Save changes and rerun the data sync.

The error should now be resolved.

Additional Notes

• If the client does not yet have a post-tax deduction ID in Sage, they will need to create one before you can complete the setup.
• This formatting requirement applies to any benefit in Core HR where dual (pre/post) taxation applies.