To help focus our effort and support for ExakTime Mobile, only the following versions of the iOS and Android operating systems will be supported moving forward from ExakTime Mobile version 2.79 and will be the focus of our development.
- iOS: The latest public version and up to one previous version.
- Android: The latest public version and up to two previous versions.
If you or your employees are using an older mobile device with a working copy of ExakTime Mobile already installed, ExakTime Mobile may still work, but keep in mind that ExakTime Mobile will not receive any further updates, may not function as expected, and may not continue to function.
Table of Contents
- Current OS & ExakTime Mobile Version
- Checking iOS or Android Version
- Checking Android Version
- Checking ExakTime Mobile Version
- What about devices already in use?
- What about new users with an old operating system?
- What if I can't update ExakTime Mobile?
Current Supported OS & ExakTime Mobile Version
As of October 2024, the latest version of:
- iOS is version 18.
- Android is version 15.
As of November 2024, the latest version of ExakTime Mobile is 2.96.1 and supports the following OS versions:
- iOS versions 17 and 18.
- Android versions 13, 14, and 15.
Checking iOS or Android Version
Checking iOS Version
- Go to Settings, press General, the press About.
- The iOS version should be listed under "Software Version".
Checking Android Version
- Go to Settings, press About Phone, and press Software Information.
- The Android version should be listed under "Android Version".
How to Update iOS or Android
Updating iOS
- Go to Settings, press General, then press Software Update.
- Press Install Now.
- If you see Download and Install instead, press it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.
- If you see two software update options available, choose the one that you want to install.
Updating Android
The steps for updating Android can differ depending on the Android version and manufacturer, but should provide general idea of what to do.
- Go to Settings, press System or System Update.
- Press Download and Install.
Checking ExakTime Mobile Version
The easiest way to check your current ExakTime Mobile version is through the app itself.
- Tap the three lines ☰ in the top left of ExakTime Mobile and press Support.
- The ExakTime Mobile version should be listed towards the bottom of the app.
What about devices already in use?
If you or your employees are already using ExakTime Mobile on older operating systems than what is listed above, those copies of ExakTime Mobile may still work but are not guaranteed for the future. Those copies of ExakTime Mobile will also not receive any updates until you update the operating system to the latest supported version(s) and may be relying on OS components that may lose functionality.
Please be aware that using older versions of ExakTime Mobile will not receive any bug fixes or new features that new versions of ExakTime Mobile will offer. Also, keep in mind that older versions of ExakTime Mobile are not guaranteed to continue working in the future.
What about new users with an old operating system?
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Android - If an Android user with an older version of the Android operating system is new to ExakTime Mobile, they will only be able to install the latest compatible version of ExakTime Mobile for their operating system version, not the latest version of ExakTime Mobile overall.
- Please keep in mind that this is not a guarantee either as the Play Store that allows app downloads can change their requirements/restrictions and prevent old devices from installing old versions of ExakTime Mobile.
- iOS - If an iOS user with older versions of iOS is new to ExakTime Mobile, they will not be able to install ExakTime Mobile until they have updated iOS to the latest supported version(s). If they are unable to update to the latest supported versions, they will be unable to use ExakTime Mobile.
What if I can't update ExakTime Mobile?
If you are unable to update ExakTime Mobile to the latest version, check if the OS is on the latest version. If you are unable to update your device OS to a compatible version, then you will not be able to update to the latest version of ExakTime Mobile. In these instances, the affected employee will need to use an alternate device or obtain a newer device to use the latest version of ExakTime Mobile.