ExakTime Mobile only syncs and sends data while the app is open. If the app is closed, it does not sync or send any data in the background. This means that ExakTime Mobile must be open for it to receive any new data/settings from ExakTime Connect, and to send any new data (time punches, expenses, field notes, etc.) to ExakTime Connect. 

Best Practices

To help ensure that ExakTime Connect and ExakTime Mobile are up to date as much as possible, it can help to:

• Ensure devices have a reliable internet connection (Wi‑Fi or cellular) before syncing.
• Instruct employees to open ExakTime Mobile and sync at the start and end of their workday. 
• If employees repeatedly receive error messages when trying to sync, they should note the error message and tell an ExakTime administrator. Some errors can resolve themselves, but if they continue, they should be investigated. 
• On ExakTime Mobile, tap Sync and wait for it to finish. ExakTime Mobile will indicate when it last synced.
  
• If ExakTime Mobile cannot sync or send data, the time punches are stored on the device and will be sent the next time the app is opened and synced with an internet connection.
• On ExakTime Connect, refresh the relevant menus/pages periodically after ExakTime Mobile has synced/sent data from the fields. ExakTime Connect does not automatically refresh a page with new data while you are actively looking at it.

You can learn more about the sync process for ExakTime Mobile here.