Employee Licenses

If you need to purchase additional licenses, you can use the 'My Account' page on ExakTime Connect. The 'My Account' page is available for Administrators to purchase employee licenses, update payment information, and review past invoices. For more information about using the 'My Account' page to purchase additional employee licenses, refer to the following dedicated article.

If you need an employee license and do not have permission to the 'My Account' page, you may be able to temporarily deactivate an employee who is no longer working for your company. Deactivating an employee will not delete their time data and they can be reactivated as needed. You should NOT rename an employee to another employee as it will change the historical data and attribute all the data for the original employee to the renamed employee.

For more information about deactivating employees, you can refer to the following dedicated article.

Non-License Purchases or Billing Questions

If you have any billing questions or purchases, you can contact your account manager who will try to fulfill your request as quickly as possible during our normal business hours (Monday through Friday, 7 AM to 7 PM Central). You can contact them with the 'Success Center' menu on ExakTime Connect to view your primary contact and get in touch via email.