"A Serious Error Has Occurred" is a generic error message that occurs when AccountLinx or SyncLinx encounters an issue that prevents the normal function of the application(s). This can result from issues within the application(s) themselves or due to files/third-party applications that we rely on. There are a number of steps that we can suggest to try to resolve the error message yourself.
Table of Contents
- Confirm Accounting/Payroll Application is Open/Working
- Restart your Computer
- Clean Up and Reinstall AccountLinx/SyncLinx
Confirm Accounting/Payroll Application is Open/Working
If AccountLinx relies on a direct connection with an accounting/payroll software such as QuickBooks, AccountLinx may encounter errors when initially opening or during your use of AccountLinx. This is usually due to the accounting/payroll software not being open or a window obstructing the general use of the accounting/payroll software.
- Confirm that there are no special windows open.
- Applications such as QuickBooks can have special windows open, alerting you to new surveys, updates, etc., which can prevent the normal function of the software. Close any special windows that would not normally be open and try to use AccountLinx/SyncLinx again.
- Is your accounting/payroll software functioning normally?
- If the accounting/payroll software is experiencing issues, then AccountLinx may have trouble connecting and may encounter an error. It can help to close and reopen your accounting/payroll software to see if it can help the connection between the applications.
Critical Files Missing
Depending on your computer's security settings and applications, these security protocols can remove files we rely on. In these situations, reinstalling AccountLinx/SyncLinx would have no effect as the computer's security would repeatedly remove any file they deem "dangerous".
In certain situations, you may need to:
- Tell your Security Application to mark Accountlinx/SyncLinx as safe.
- Temporarily or permanently disable "Smart App Control", a Windows application, to see if it is removing a critical file.
Disabling security applications can carry the dangers of being unprotected from dangerous applications. It is recommended to consult your IT professional before disabling important security applications.
Restart your Computer
Restarting your computer can resolve many generic issues for any type of application, including AccountLinx and SyncLinx. Try to restart your computer and reopen AccountLinx/SyncLinx when able and see if any error messages persist.
Clean Up and Reinstall AccountLinx/SyncLinx
If all your other troubleshooting attempts are not successful, then you may need to uninstall AccountLinx/SyncLinx, delete any lingering files, and then reinstall AccountLinx/SyncLinx.
As the following steps may require Administrator privileges, please consult with your IT professional so the reinstallation of AccountLinx can go smoothly.
The steps below are for Windows 10, but should give the general idea of how to do this on Windows 7 or 11
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Click the "Start" icon on your taskbar.
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Click the gear icon to open your Settings window.
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Click .
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Search for ExakTime AccountLinx (SyncLinx will be uninstalled alongside with AccountLinx automatically).
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Click the application and click , then again.
- Go through the uninstall process for ExakTime AccountLinx.
After uninstalling AccountLinx, you will need to delete any lingering application files.
Program Data (Logs & Settings)
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Open My Computer/This PC and go to the C drive.
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Go to ProgramData.
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If you do not see the ProgramData folder, the folder may be hidden. If you need to show hidden items, you can click the View tab at the top of the window and enable Hidden Items.
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Go to ExakTime.
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Delete all the files located within the "ExakTime" folder. The contents of the "Exaktime" folder can vary. If you want to keep the folders such as the Logs folder, you can move them to another location on your computer.
Program Files
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Go to Local Disk (C:) and click Program Files (x86).
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Go to the Exaktime folder.
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Delete the contents of ExakTime. The contents of the "Exaktime" folder can vary.
App Data
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Go to Local Disk (C:) and click Users.
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Click the folder of the current user. The folder name will depend on the user. In the example below, the folder name is "Example User".
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Click App Data.
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If you do not see the ProgramData folder, the folder may be hidden. If you need to show hidden items, you can click the View tab at the top of the window and enable Hidden Items.
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Click Local.
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Delete the ExakTime folder.
After uninstalling AccountLinx/SyncLinx and deleting the ExakTime folder contents, restart your computer, then reinstall AccountLinx/SyncLinx. If you need assistance with reinstalling AccountLinx, you can refer to the following article.
Once you have fully reinstalled AccountLinx/SyncLinx, try to use AccountLinx/SyncLinx as you normally would.
Contact Us
If you have tried the above troubleshooting steps and are still encountering issues, then please contact us for assistance with the "Request Support" link at the top of the page.
Please be descriptive with what you have tried to resolve the issues and anything else that can help our support team assist you such as your accounting/payroll system, when the issue(s) started, when was the last time you were able to use AccountLinx/SyncLinx without issue, etc.