Module Navigation

Guide to the JobClock Hornet

The JobClock Hornet is a physical device that allows your employees to clock in/out with their keytabs and is designed to send the collected records over cellular data.

If the JobClock Hornet is in an area with poor/no cellular data coverage though, it will store the records until it can send the records when establishing a cellular connection. In the event that a cellular connection cannot be established, the records can be collected with a supported Android/iOS device and sent with the Android/iOS device's cellular/Wi-Fi connection.

We have also created a PDF version of this article that you can refer to here.

 US Hornets With Serial Numbers Starting With 60 or 62

Due to the 2G and 3G Turndown by cellular networks in the US, all USA-based Hornets with serial numbers starting with 60 or 62 will begin having communication issues.

Canadian-based Hornets are not expected to encounter these issues.

In the event that your Hornet with a serial number starting with 60 or 62, you can use the troubleshooting methods below as a short-term solution:

For a long-term solution, we advise reaching out to your Account Manager to discuss options.

Table of Contents

Understanding the Hardware

Front

Overview__JobClock_Hornet__115000309934__Hornet-Front.png

  1. Wireless Status Lights - With a working Hornet battery, there will be up to 4 lights flashing for the battery, warning, outbox, and signal. The lights will flash a certain pattern to indicate the status. You can find the light patterns in the section below.
  2. Touchplate/JobClock Lights -  The touchplate is where employees can clock in/out, activate Bluetooth on the Hornet, or collect records with a FastTrakker Pro (only Hornets with serial number 6000XXXX, 6010XXXX, or 6012XXXX can be collected from a FastTrakker Pro). The JobClock lights indicate if the touchplate can record the punches. For more information about the light patterns, you can refer to the section below.

Back

Overview__JobClock_Hornet__115000309934__Hornet_Back.png

  1. Serial Number - Used during the setup of your Hornet with ExakTime Connect.
  2. Battery Panel and Light Legend - The battery panel covers the batteries and the power switch and has a legend for light patterns to help employees.
  3. Manager Button and Charging Port - The Manager Button is a multi-function button and the charging port is used with the associated wall or car charger.
    • Send Records - If you do not want to wait for the Hornet to send its records automatically, you can press and release the Manager Button to send them immediately.

    • Reboot Your Hornet - To reboot your Hornet, hold down the Manager Button for 5 seconds until the Hornet lights begin to flash on the front, then let go.

Battery Compartment

The battery compartment contains 2 batteries and the power switch.

Hardware - Hornet Battery - 00.png

  • The Hornet power switch must be turned on (the "1" side should be pushed down) to transmit any records via cellular communication. If the JobClock Hornet is off, the JobClock Hornet can still record time punches, but will not transmit them. 
  • The rechargeable black battery is used to power the entire Hornet from the wireless communication to the touchplate at the front.
  • The smaller non-rechargeable battery (Lithium 123) is the backup battery for the touchplate so employees can continue to clock in/out in the event that the large black battery has lost power. When relying on the lithium 123 battery, it will not send the records wirelessly until the large black battery has enough power.

Battery Life

  • Rechargeable Hornet Battery - 20 days on average before needing to be recharged. This can change depending on the age of the battery and signal strength of the Hornet. 
  • Non-Rechargeable JobClock Battery (Lithium 123) - 8 months on average before needing to be replaced.

Hornet Light Patterns

The Hornet lights will flash and flicker in specific ways to convey information quickly to workers at the jobsite.

Flashing Green/Flashing White

  • Flashing Green Battery - Hornet battery has adequate power.
  • Flashing White Signal - Stable cellular connection to send records.

Overview__JobClock_Hornet__115000309934__Green-White.gif

Flashing Green/Flashing Orange/Flashing White

  • Flashing Green Battery - Hornet battery has adequate power.
  • Flashing Orange Outbox - Has records to be sent.
  • Flashing White Signal - Stable cellular connection to send records.

Overview__JobClock_Hornet__115000309934__Green-Yellow-White.gif

Flashing Green/Flickering Orange/Flashing White

  • Flashing Green Battery - Hornet battery has adequate power.
  • Flickering Orange Outbox - Hornet is trying to send the records to your ExakTime Connect account.
  • Flashing White Signal - Stable cellular connection to send records.

Overview__JobClock_Hornet__115000309934__Green-FastYellow-White.gif

Flashing Red/Flashing White

  • Flashing Red Battery - Hornet battery is low and will need to be charged soon.
  • Flashing White Signal - Stable cellular connection to send records.

Overview__JobClock_Hornet__115000309934__Red-White.gif

Flickering Red/Flashing White

  • Flickering Red Battery - Hornet battery is very low and is close to losing power.
  • Flashing White Signal - Stable cellular connection to send records.

Overview__JobClock_Hornet__115000309934__FastRed-White.gif

Flashing Green/Flashing Red/Flashing White

If you have a Hornet with a serial number beginning in 60 or 62, then this light pattern will indicate that the nearby cellular towers no longer support their type of communication (e.g. 2G, 3G, etc.). In the event of this, please refer to the following article.

Hornet-Green-Red-White.gif

No Lights

The Hornet battery has no power and can no longer send records or the Hornet power switch is turned off.

Overview__JobClock_Hornet__115000309934__No-Lights.gif

All Lights

The Hornet failed to sync with its last communication. Generally resolved by rebooting the Hornet.

  • If you have a Hornet with a serial number beginning in 60 or 62, then this light pattern will indicate that the nearby cellular towers no longer support their type of communication (e.g. 2G, 3G, etc.). In the event of this, please refer to the following article.

Hornet-All-Lights.gif

Special Patterns

Flashing Green/Flashing Red

Flashing green battery in combination with a flashing red alert indicates the Manager Button was held down while the Hornet was turning on.

Reset the Hornet by holding the manager button down and releasing it when all lights flash together.

If the light pattern persists, you will need to power cycle the device.

Overview__JobClock_Hornet__115000309934__Green-Red.gif

Non-Listed Light Pattern

If you are seeing a light pattern that is not listed here, it is highly suggested to reboot the hornet. If the light pattern persists, power cycle the device.

If the light pattern persists and your Hornet is non-operational, use the "Request Support" link at the top of the page to request assistance from our support team.

JobClock Light Patterns

The lights around the JobClock touch plate will flash specific patterns to indicate its status.

Flashing Green

The JobClock has sufficient power and can accept KeyTab touches.

Hornet-JobClock-Green.gif

Alternating Green and Red

The JobClock has a low battery and should be replaced.

Hornet-JobClock-Low-Batt.gif

Simultaneous Green and Red

The JobClock needs the current date/time. Most commonly due to being unable to communicate with a cellular tower after prolonged loss of power. Rebooting the Hornet will generally resolve this.

Hornet-JobClock-Same-Lights.gif

Flashing Blue

The Bluetooth of the JobClock is active and allows a user to be collected with JobClock Reader on a compatible device.

Hornet-JobClock-Bluetooth.gif

Clocking In/Out & Activating Bluetooth

Clocking In/Out - To clock in or out on your JobClock Hornet, an employee needs to tap the metal tip of the appropriate keytab to the metal touchplate of the JobClock Hornet. There will be two small beeps/chirps indicating that the employee has clocked in/out successfully.

Activating Bluetooth - To activate the Bluetooth of your JobClock Hornet, you would keep your keytab on the touchplate after the initial beeps/chirps. There should be an additional beep/chirp and the bluelight should appear beneath the touchplate.  

QSG_-_Clock_In_Sound.png

How Records Reach ExakTime Connect

With your JobClock Hornet, the records can be either sent automatically via a cellular data collection or collected with a device. The JobClock Hornet does not currently support Wi-Fi. Once the records have been successfully sent with any of the methods below, they will appear on your Time Cards for review. 

  • Automatically via Cellular Data - If a Hornet is able to communicate with a nearby cellular tower, it will periodically send any records it has collected. If the Hornet is not able to send the records automatically, it will store the records and try again the next time that the Hornet can make a valid connection with a cellular tower or collected with other means listed below.
  • Via Bluetooth - In the event that a Hornet is not able to establish a connection with a cellular tower for any reason, the records can be collected via Bluetooth with the ExakTime Mobile app. Once collected, the records can be sent through the mobile device's internet.
    • The Android version of ExakTime Mobile can collect records from any Hornet model. For more information, you can refer to the following article.
    • The iOS version of ExakTime Mobile can only collect from Hornets with a serial number starting with 62XXXXXX or 64XXXXXX. For more information, you can refer to the following article.
  • Via FastTrakker Pro - While we no longer offer FastTrakker Pros, the records can be collected with a FastTrakker Pro-supported Hornets. Supported Hornets have a serial number beginning with 6000XXXX, 6010XXXX, or 6012XXXX.

Replacing the JobClock Battery

Along the back of the Hornet is a small panel secured with 4 Philips head screws. Remove the back panel to will expose the two batteries of your JobClock Hornet.

While the larger Lithium-Ion battery does not need to be replaced as it can be recharged, the backup Lithium 123 battery can be replaced. When the Lithium 123 battery is inserted for the first time, there will be a brief loud noise if the battery is good.

Troubleshooting Tips

Not Receiving Hornet Records

The following article covers the common troubleshooting methods for a JobClock Hornet that is not transmitting time records

Rebooting Your Hornet

Like any other electronic device, some issues can be resolved by rebooting the Hornet. Rebooting the hornet is done by holding down the manager button for 5 seconds until all the Hornet lights begin to flash. When all the Hornet lights begin to flash, let go of the Manager button. 

Hornet - Manager Button.png

Power Cycling Your Hornet

Power cycling can be used to resolve issues or unexpected behavior of a JobClock Hornet. Power cycling your Hornet will require a screwdriver. 

  1. Open the back panel to expose the batteries and power switch.
    QSG_-_Hornet_Screws.png
  2. Use the switch to turn off the Hornet. The 0 should be pushed down.
    Hornet_-_Power_Cycle_-_02.png
  3. Disconnect the Hornet battery with the black connector (large black battery connected with a wire connector), then remove the small backup JobClock battery (small silver Lithium 123 battery).

    Hornet_-_Power_Cycle_-_03.png

    Hornet_-_Power_Cycle_-_04.png

  4. Let the Hornet sit for a prolonged period (a minimum of 2 minutes is required) with no power source.
  5. Reinsert the JobClock battery (small silver Lithium 123 battery) and wait for a beep.
    • If there is no beep then the Lithium 123 battery needs to be replaced or the JobClock component (where employees clock in/out on) is having an issue.
    Hornet_-_Power_Cycle_-_04.png
  6. Reconnect the Hornet battery with the black connector.

    Hornet_-_Power_Cycle_-_03.png

  7. Use the switch to turn on the Hornet. The 1 should be pushed down.

    Hornet_-_Power_Cycle_-_02.png

  8. Monitor the light patterns while the Hornet turns on. Once you confirm that the Hornet is functioning as expected, place the battery cover back on.

 

Was this article helpful?
1 out of 2 found this helpful