If you have a JobClock with blue plastic or a serial number starting with 500XXXX, you can try the common troubleshooting step below if you encounter issues with it not accepting punches. If the basic troubleshooting methods are unsuccessful, please speak with your account manager to discuss other JobClock options as the Classic JobClock is no longer offered or supported.

Basic Troubleshooting

Touchplate Not Accepting Punches

Pressing the keytab to the touch plate does not do anything (No beeps/sounds).

• What is Happening - When pressing any keytab to the touch plate, there should be a beeping sound to indicate that it has accepted the punch. Keeping the keytab pressed against the touch plate will then trigger the Bluetooth of the JobClock. If none of the above occurs when using any keytab, then it generally indicates that the screw that connects the JobClock touch plate to the internal components of the JobClock has come loose.
• What to Do
  1. Remove the back cover and battery from the JobClock.
  2. Underneath the battery is a small opening with an allen/hex screw. Use a compatible allen/hex key and loosen the screw slightly. DO NOT FULLY REMOVE THE SCREW. Sometimes when removing the screw, it can fall inside the JobClock and can be difficult to retrieve and reinsert. 
  3. After loosening the screw slightly, retighten the screw until you feel resistance. DO NOT FORCE THE SCREW TOO TIGHT. Tightening the screw too much can damage the JobClock internals.
  4. Reinsert the battery. Be prepared for a loud beep that will indicate that the JobClock battery is working.
  5. Tap a keytab to the touch plate to see if there is any beep/sound.
  6. Once you confirm the beep/sound, replace the JobClock backplate.

Unable to Collect with FastTrakker Pro

Unable to collect records from JobClock.

• What to Do
  • The ideal distance between the FastTrakker Pro and your JobClock should be a few inches.
  • Check that the IR window on the FastTrakker and JobClock are not dirty. If they are dirty, wipe the IR windows clean and try again.
  • Make sure that you are not pulling the FastTrakker Pro away from the JobClock before it can connect and collect from the JobClock. There should be two beeps: the first beep is for the initial connection and the second beep is for a successful collection.
  • Excessive sunlight hitting the JobClock/FastTrakker Pro can affect the JobClock/FastTrakker Pro as sunlight contains IR waves, which the FastTrakker Pro also utilizes. In these instances, try to shade the area between the FastTrakker Pro and JobClock.
  • If trouble persists mitigating the above, try to use another FastTrakker Pro to help confirm if the issue is FastTrakker Pro or JobClock related.