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Troubleshooting your JobClock, EX, or LE

The JobClock is one of our physical timekeeping devices that allows your employees to track their time with a set of keytabs. In the event that your JobClock does not function as expected, you can refer to the following troubleshooting steps.

JobClocks Covered In This Article

The following JobClocks are covered in this article. If you would like assistance with your JobClock Hornet not transmitting records, please refer to the following dedicated article.

JobClock

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JobClock/EX

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JobClock/LE

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Table of Contents

Low/Dead Battery

When the JobClock is functioning normally, there should be a flashing green or red light above the touchplate. If you are unfamiliar with the light patterns, you can expand the section below:

JobClock EX/LE Light Pattern

Flashing Green Light

JobClock is working with a good battery.

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Alternating Flashing Red & Green Light

Low JobClock battery. Replace the Lithium 123 battery as soon as possible.

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If there are no flashing lights above the touch plate, then it usually indicates that the JobClock battery is weak or dead.

The JobClock/EX and LE are powered by a Lithium 123 battery which will generally last you 6 months and is located behind the backplate of the unit.

  1. Loosen the allen screw with the included allen key on the back to allow the backplate to rotate counter-clockwise (the allen screw does not have to be fully removed). The size of allen key required is 1/16". 
  2. With the backplate removed, the battery will be exposed. Below the battery will be a speaker. We recommend covering the speaker with your finger to muffle the speaker as inserting a working battery will trigger the JobClock to emit a loud noise. Remove the battery and insert the new battery. 
  3. Rescrew the backplate and tighten the allen screw.
  4. You must collect from the JobClock with a supported device to set the current date and time. Not collecting off the JobClock after inserting the battery can cause issues with future clock ins/outs.

Not Accepting Punches

Pressing the keytab to the touch plate does not do anything (No beeps/sounds).

  • What is Happening - When pressing any keytab to the touch plate, there should be a beeping sound to indicate that it has accepted the punch. Keeping the keytab pressed against the touch plate will then trigger the Bluetooth of the JobClock. If none of the above occurs when using any keytab, then it generally indicates that the screw that connects the JobClock touch plate to the internal components of the JobClock has come loose.
  • What to Do
    1. Remove the back cover and battery from the JobClock.
    2. Underneath the battery is a small opening with an allen/hex screw. Use a compatible allen/hex key and loosen the screw slightly. DO NOT FULLY REMOVE THE SCREW. Sometimes when removing the screw, it can fall inside the JobClock and can be difficult to retrieve and reinsert. 
    3. After loosening the screw slightly, retighten the screw until you feel resistance. DO NOT FORCE THE SCREW TOO TIGHT. Tightening the screw too much can damage the JobClock internals.
    4. Reinsert the battery. Be prepared for a loud beep that will indicate that the JobClock battery is working.
    5. Tap a keytab to the touch plate to see if there is any beep/sound.
    6. Once you confirm the beep/sound, replace the JobClock backplate.

Unable to Activate Bluetooth

The JobClock EX or LE models allow you to collect records with JobClock Reader on a support mobile device. The JobClock (with a blue ring) does not support Bluetooth connectivity. If you are unable to activate the Bluetooth of a JobClock EX or LE, the cause could be caused by either of the following:

  • Low Battery - If the battery is too low on a JobClock, the JobClock may function normally to accept employee's punches, but not enough to activate the Bluetooth as Bluetooth functionality requires more power than the battery can provide. You can refer to the section about a low/dead battery for steps on how to replace the battery.
  • Touchplate Requires Adjustment - When pressing a keytab to the touch plate, there should be a beeping sound to indicate that it has accepted the punch. Keeping the keytab pressed against the touch plate will then trigger the Bluetooth of the JobClock. If none of the above occurs when using any keytab, then it generally indicates that the screw that connects the JobClock touch plate to the internal components of the JobClock has come loose. You can refer to the section about readjusting the touchplate on how to correct this.

Unable to Collect Time Records with FastTrakker Pro

 FastTrakker Pro Sunsetting

The FastTrakker Pro will be sunset in the near future and will no longer be available or supported.
Please contact your account manager for alternate options.

The JobClock (blue ring) and EX models allow you to collect records with a FastTrakker Pro to send the records to ExakTime Connect with SyncCenter. In the event that you are unable to collect from your JobClock with a FastTrakker Pro, you can refer to any troubleshooting suggestions below:

  • The ideal distance between the FastTrakker Pro and your JobClock should be a few inches.
  • Check that the IR window on the FastTrakker and JobClock are not dirty. If they are dirty, wipe the IR windows clean and try again.
  • Make sure that you are not pulling the FastTrakker Pro away from the JobClock before it can connect and collect from the JobClock. There should be two beeps: the first beep is for the initial connection and the second beep is for a successful collection.
  • Excessive sunlight hitting the JobClock/FastTrakker Pro can affect the JobClock/FastTrakker Pro as sunlight contains IR waves. In these instances, try to shade the area between the FastTrakker Pro and JobClock.
  • If trouble persists mitigating the above, try to use another FastTrakker Pro to help confirm if the issue is FastTrakker Pro or JobClock related.
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